Business Analyst Operations
Resume:
Susan Mines
****@*******.***
https://www.linkedin.com/in/suzimines
Professional Summary
Accomplished Business Operations Program Lead and Business Analyst with experience in program management process improvement, and delivery. Experience working with multiple Cybersecurity teams Confidence in leading cross-functional teams and managing project timelines, scope, and resources. Strong communication, analytical, and collaboration skills, with the ability to build relationships with stakeholders and senior leadership. Skills
Hard Skills
• JIRA
• Confluence
• Tableau
• SQL
• MS 365
• Lucid Chart
• ServiceNow
• DSLs (UML, BPMN)
Soft Skills
• Leadership/Resource
Management
• Program/Project
Management
• Change Management
• Strategic Planning
• Root Cause Analysis
• Continuous Improvement
• Effective Communication
• Analytical Thinking
• Framework/Process
Development
• Technical Writing
• Agile/Waterfall
Methodologies
• Scrum Master
• Software Develpment
Lifecycle
Work History
Business Operations Program Lead/Business Analyst (Cybersecurity) Nike, Inc. Beaverton, OR - December 2016
– May 2024
• Generated and analyzed data to identify gaps in workflow tracking systems by identifying the potential impact of proposed changes on the organization, its employees, and its stakeholders to enhance capacity planning for leadership using JIRA.
• Executed data analysis to establish workflow capacity planning dashboard and tracking mechanisms for improved reporting efficiencies using Excel, JIRA, Smartsheet, and Tableau.
• Enhanced reporting processes and tools by automating data collection to improve reporting performance using Excel, Tableau, and PowerPoint.
• Created and implemented new data collection processes and tools by conducting an in-depth assessment of the organization’s current state that minimized administrative burden while ensuring thorough data capture.
• Developed strategies to address any resistance or challenges that may arise by including the security consultants with the creation of new processes or process enhancements to allow them to be heard.
• Reviewed and refined roadmaps, blockers, and analysis processes weekly with leadership to adapt to requirement changes supporting operational and technology needs.
• Partnered with leadership and security consulting teams to align data analysis efforts with organizational goals and improve overall data-driven decision-making.
• Used Agile Methodologies in support of process improvement initiatives by facilitating daily standups, scrum, backlog grooming, and retrospective sessions to ensure blockers were being addressed and removed to keep programs moving forward.
• Delivered reports outlining performance indicators to drive process improvements for new and existing processes to better manage workflow capacity.
• Delivered reports to leadership identifying process gaps to initiate new or enhanced processes that promoted standardization across all consulting teams.
• Developed and managed frameworks and processes programs/projects to provide Secure by
• Design standardization across 5 corporate information security consulting teams with the focus on 6 key artifacts.
Technical Project Lead Kaisar Permanente Lake Oswego, OR - May 2014 – June 2016
• Contributed to successfully implementing new claims system batch schedule for 4 regions.
• Communicated and built relationships with all functional areas to better manage stakeholder’s expectations.
• Gathered necessary requirements from development, test, and environments teams to determine the needs for each regional batch schedule.
• Tracked performance, time allocations, and quality by evaluating project progress and facilitating daily team status meetings.
• Promoted continuous improvement by facilitating, documenting, and communicating lessons learned throughout the project.
• Managed timelines, schedules, issues, and risks across multiple regional projects simultaneously using Excel, SharePoint, and metrics.
• Facilitated problem solving meetings with appropriate teams to track, measure, research, and resolve project issues.
• Participated in quality testing of project deliverables by facilitating batch setup sessions with release coordinators, devel opers, and testers.
• Participated in facilitating detailed analysis of business process and technical problems to recommend solutions. Education
Oregon Tech Wilsonville, OR
BS, Business Systems Analysis
SAFe Certification
APQC
• Process Design Essentials
• Process Framework Essentials
• Process Management Essential
Contact this candidate