Service Manager Delivery

DT Diana Tapia

St Petersburg, FL ***** 727-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Driven by a results-focused approach, I excelled at Red Robin, enhancing customer satisfaction and reducing discrepancies through effective problem- solving and team leadership. My ability to multitask and organize, coupled with a positive attitude, significantly improved service delivery and operational efficiency, showcasing my dedication to achieving and surpassing business goals.

SKILLS • Positive Attitude

• Multitasking and Organization

• Problem-Solving

• Team Leadership

• Reliable and Responsible

WORK HISTORY SERVICE MANAGER 05/2023 to CURRENT

Red Robin St Petersburg, Florida

• Met with customers to discuss service needs and offer available solutions. Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

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Assisted recruiting, interviewing, hiring and onboarding of new employees to maintain adequate staffing levels

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• Analyzed service reports to identify areas of improvement. Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs

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Scheduled staff shifts to ensure proper cover during peak hours without exceeding labor budgets

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Implemented store standard of 3 royalty(reward program) sign-ups per shift held servers and bartenders accountable if they failed to meet standard

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ASSISTANT MANAGER 06/2022 to 04/2023

Red Robin St Petersburg

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Improved customer satisfaction by addressing and resolving complaints promptly.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

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Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

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• Implemented loss prevention strategies, significantly reducing shrinkage. BARTENDER 09/2013 to 04/2022

Red Robin St Petersburg, Florida

Served high customer volumes during special events, nights, and weekends.

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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

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Upsold menu items to customers, driving up per sale revenues and maximizing profits.

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Represented our store in the "Smiling Burger" contest in the Dominican Republic. Contest of food and beverage presentation with one store from each region present.

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SERVER 01/2013 to 08/2013

Tick Tock Diner 8123 4th St

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Served food and beverages promptly with focused attention to customer needs.

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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

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EDUCATION Associate Of General Studies General Studies 01/2002 Virginia Commonwealth University, Richmond, VA

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