Customer Service Team Member

Shantel Lyon

Flagstaff, AZ

Work Experience

Team Member

Harkins Theatres-Flagstaff, AZ

November 2015 to Present

• Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases

• Operated cash registers accurately, handling transactions efficiently while maintaining a high level of accuracy

• Assisted in training new team members on store policies, procedures, and product knowledge

• Maintained awareness of current promotions, discounts, and upcoming events to provide accurate information to customers

• Proactively restocked merchandise to ensure availability and prevent out-of-stock situations

• Maintained accurate cash handling procedures, balancing registers at the end of each shift without discrepancies

• Developed strong relationships with regular customers, leading to increased loyalty and repeat business

• Maintained a safe working environment by following all company safety guidelines and protocols

• Served as backup cashier during busy periods, ensuring smooth checkout process for customers Customer Service Representative

NAZ Solar Electric-Flagstaff, AZ

June 2021 to April 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

• Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication

• Utilized active listening techniques when interacting with customers allowing me to understand their needs better leading to improved issue resolution rate

• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers

• Assisted with product recalls or safety alerts by promptly notifying affected customers and guiding them through the necessary steps for resolution

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

• Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations

Education

High School graduate

Raymond S Kellis - Peoria, AZ

August 2008 to May 2012

Skills

• Restaurant experience

• Cash register

• POS

• Customer service

• Cash handling

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