Customer Service Sales Associate
Resume:
Karen Caro
Orlando, FL *****
*********@*****.***
Professional Summary
Dedicated retail professional with 15+ years of experience in customer service and sales across multiple retail environments. Proven ability to build strong customer relationships and enhance shopping experiences through effective communication and inventory management. Skilled in managing daily operations and achieving sales targets, with a strong focus on customer satisfaction and operational efficiency.
Willing to relocate: Anywhere
Work Experience
Sales Associate
The Home Depot-Orlando, FL
November 2021 to Present
• Provided exceptional customer service, resolving inquiries and complaints, while building and maintaining strong relationships with customers.
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
• Maintained a clean and organized work environment.
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale. Order Filler
Target Corporation (Target)-Orlando, FL
October 2020 to 2021
• Efficiently picked and packed customer orders according to established guidelines.
• Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment.
• Performed quality checks on products before packaging, ensuring that only defect-free items were shipped to customers.
• Demonstrated excellent attention to detail when labeling packages for shipment, ensuring correct addresses and shipping methods were used.
Assistant Manager/Sales Associate
Johnston & Murphy-Orlando, FL
September 2012 to August 2019
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
Bachelor's degree in Computer Science
Universidad Del Este-Cabo Rojo, PR
August 1999 to May 2003
Skills
• Communication skills
• Product demos
• Customer service
• Cash handling
• POS
• Merchandising (10+ years)
• Retail math
• Phone etiquette
• Retail sales
• Cash register
• Basic math
• Stocking
• Sales
Contact this candidate