Business Analyst Quality

SIVARANJANI RAMANAN

Phone: 201-***-****

Email: ***************@*****.***

Professional Summary:

• Senior Quality Analyst Tester with over 8 years of experience in analysing, testing, and improving software systems across various notable clients including the Pennsylvania Department of Human Services (DHS), the Pennsylvania Licensing System (PALS), and the Pennsylvania Higher Education Assistance Agency.

• Performed different types of testing like Smoke Testing, System Testing, Regression Testing, End- to-end testing, User Acceptance Testing, and Positive and Negative testing. Involved in data preparation and setting up the UAT environment ready for UAT testers.

• Held responsible for writing supplemental test cases as part of overseeing the user acceptance testing (UAT) planning and execution using Microsoft Test Manager (MTM). Used Traceability Matrix to trace test cases with requirements.

• Executed Regression testing to ensure the enhancements and integration for newly added functionality. Identified test scenarios and created test cases based on the business requirements using the Team Foundation Server (TFS). Scheduled JAD sessions with clients and stakeholders to gather Business Requirements.

• Supported the development and testing activities through procurement and creation of test plans/test cases. Executed test cases, including logging test incidents, and refined the level of effort estimate as needed. Identified and executed functional and acceptance tests required to support project scope and quality goals.

Technical Skills:

UAT Planning and Execution:

Microsoft Test Manager (MTM), UAT Environment Setup, Stakeholder Support Traceability:

Requirement Traceability Matrix (RTM)

Test Management:

Defect Logging, Bug Triage, Daily Status Reporting Tools and Technologies:

Microsoft Team Foundation Server (TFS), Microsoft Visual Studio, MS SQL Server, Microsoft Office Suite, Visio, Adobe Creative Suite, Azure DevOps

Software Development Life Cycle (SDLC):

Agile and Waterfall

Education:

• Bachelor in Electronics and Communication Engineering from Periyar University, Salem, India in 2004.

Professional Work Experience:

Pennsylvania Department of Human Services / Public Consulting Group (PCG) / Momentum, Inc., Harrisburg, PA

Senior Business Analyst /Quality Analyst Tester

April 2022 - Present

Project: Client Information System

Scope: Client Information System (CIS) is a set of tools that supports case processing, determines eligibility, authorizes services, and distributes benefits. CIS comprises a Common Point of Access for Social Services (COMPASS), Electronic Client Information System (eCIS), Client Information System

(CIS), and Workload Dashboard (WLD). As part of the CIS project, responsibilities included analyzing and testing newly implemented functionality in the COMPASS and eCIS applications. Contribution:

• Reviewed and verified the Business / Functional requirements and identified the test scenarios as per the requirements.

• Interacted directly with internal and external teams to understand business and functional requirements.

• Performed different types of testing like Smoke Testing, System Testing, Regression Testing, End- to-end testing, User Acceptance Testing, and Positive and Negative testing.

• Held responsible for writing supplemental test cases as part of overseeing the user acceptance testing (UAT) planning and execution using Microsoft Test Manager (MTM).

• Performed peer reviews on test cases and test scripts created by other testers on the team.

• Involved in the test case creation, test data creation, and test execution.

• Involved in data preparation and setting up the UAT environment ready for UAT testers.

• Used Traceability Matrix to trace test cases with requirements.

• Monitored and reported the progress in testing, submitting daily testing status reports and current issues.

• Participated in daily bug triage meetings and daily status meetings.

• Provided support to stakeholders when testing for business acceptance.

• Assisted in preparing the User Acceptance Testing Test Results Report. Pennsylvania Licensing System / Acclaims Systems Inc., Harrisburg, PA Business Analyst/Quality Analyst Tester

October 2021 - March 2022

September 2019 - March 2021

Contribution:

• Scheduled JAD sessions with clients and stakeholders to gather Business Requirements.

• Translated stakeholder requirements into a Business Requirement Document, which included Scope, Use Cases, Impact Analysis, RTM, and Workflow/Process diagrams using Visio.

• Understood and prepared User Stories based on the project requirements and tickets generated.

• Collaborated with the Development Team in the software development process, including performing requirements walk-throughs, side-by-side feature evaluation, and establishing quality performance expectations.

• Worked closely with operational managers at all levels to offer suggestions for improving business processes for more efficiency.

• Identified test scenarios and created test cases based on the business requirements using Team Foundation Server.

• Designed, documented, and executed system, integration, and regression tests to identify software defects.

• Coordinated with the Development Team on clarifications and suggestions for improving processes based on the business flow.

• Executed test suites, performing System Integration testing and smoke testing.

• Executed Regression testing to ensure the enhancements and integration for newly added functionality.

• Scheduled and coordinated UAT with end-users to facilitate effective tests.

• Attended daily stand-up meetings to communicate the status of the work assigned and escalated accordingly.

• Validated test output to ensure that the actual results met system requirements and expected data.

• Worked closely with the Development Team to clarify and understand the functionality and resolve bugs identified from the QA process.

• Applied in-depth knowledge of the Software Development Life Cycle, having a thorough understanding of various phases.

• Participated in all internal meetings to discuss the status and process flows. Pennsylvania Higher Education Assistance Agency (PHEAA), Mechanicsburg, PA Processing Analyst

October 2018 - July 2019

Scope: Pennsylvania Higher Education Assistance Agency (PHEAA) is a national provider of student financial aid services, serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and other student aid programs. Contribution:

• Supported the development and testing activities through procurement and creation of test plans/test cases.

• Researched test data needs through analysis of standards, implementation guides, and requirements/design documentation, as well as collaboration with other domain experts.

• Executed test cases, including logging test incidents, and refined the level of effort estimate as needed.

• Identified and executed functional and acceptance tests required to support project scope and quality goals.

• Collaborated with team members to support release planning, estimation, and delivery processes.

• Held responsible for own project-related deadlines.

• Provided input and participated in process improvement.

• Identified the interdependencies between products and systems.

• Created reports as needed to support quality testing efforts. Zoho Corporation Pvt. Ltd., Chennai, India

Junior Quality Analyst

July 2008 - August 2011

Project: Zoho Discussions

Scope: Zoho Discussions is an online forums software that helps to create online forums for your website. It lets you set up customer support forums and idea boards and internal communities for employee collaboration.

Contribution:

• Gathered business requirements, interacted with users, designers, and developers to gain a better understanding of the business processes.

• Assisted in JAD sessions with business users and stakeholders to define project scope, identify business process flows, and determine whether any as-is and to-be proposed requirements were impacted by new development efforts.

• Organized requirements into high-level design and low-level Use Case Specifications.

• Held responsible for providing documentation of the requirements to prepare business requirements and functional requirement documentation.

• Designed and developed flow charts, activity diagrams, decision trees, and decision tables to support the business requirements.

• Worked closely with clients, business users, the testing team, and the technical team to analyze technical constraints, issues, and risks.

• Participated and provided input in test advisory meetings to decide the testing methods and test conditions.

• Created a Requirement Traceability Matrix (RTM) in an Excel spreadsheet template.

• Conducted user acceptance and system testing and collaborated with the QA team to develop test plans, test scenarios, test cases, and test data to be used in testing. British Telecom / HCL Technologies BPO Services Ltd., Chennai, India Subject Matter Expert

October 2005 - August 2007

Contribution:

• Handled and supported a team with technical queries related to the process.

• Handled escalation calls from customers.

• Monitored team members’ daily performance, provided regular process updates, and conducted training.

• Carried out call audits and gave feedback to improve their call flow performance.

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