Customer Service Patient Care

Rhonda Mclean

** ******** *****, ****** *******, FL 32708

Phone: 407-***-**** Email: *********@*****.***

Objective

A dedicated medical professional with decades of experience in various healthcare settings, seeking a managerial or coordinator position in the medical field. Skilled in phlebotomy, lab support, staffing coordination, and customer service. Eager to apply my expertise in a leadership role to contribute to efficient operations and patient care.

Work Experience

Thermo Fisher Scientific — Lab Support Tech –

May 2020 – Present

• Transitioned from temporary to permanent employee within 1 year of employment

• Maintained and rotated solvent stocks for labs and solvent room storage

• Ensured the stock of clean, sterile glassware and daily replenishment of hygienic consumables

• Carried out occasional cleaning tasks and adhered to safety practices

• Cross-trained as Shipping Material Handler, coordinating shipments and deliveries, packaging, and working with freight

• Followed well-defined procedures outlined by Best Practices, SOP’s & work instructions

• Embraced Practical Process Improvement (PPI) methodologies Immunotek — Phlebotomist

November 2017 – June 2018

• Assisted in determining donor suitability for plasmapheresis

• Operated automated plasmapheresis machines and monitored donor safety during procedures

• Completed Donor Room Logs and addressed any complications (restocks, reactions, etc.)

• Maintained a sterile and safe environment for the procedure Corporate Care Staffing — Recruiter/Staffing Coordinator June 2016 – January 2017

• Managed applicant tracking, scheduling interviews, and conducting orientations

• Procured alternative staff and wrote/post job descriptions

• Verified employee eligibility and coordinated drug screenings

• Conducted phone interviews, reference checks, and used assessments to evaluate candidates’ skills

Healthcare Support — Lab Assistant / Phlebotomist

July 2011 – May 2016

• Performed blood collection, data entry, and specimen processing

• Managed timed tests, ordered supplies, and trained new staff

• Measured vital signs and recorded information on patients’ charts Catamaran Rx — Customer Service Rep

July 2011 – May 2016

• Advised members on benefits, co-pays, and prescription alternatives

• Interacted with doctors’ offices and pharmacies to coordinate care

• Verified and confirmed pre-authorization details and updated member information D.S.E. Fusing — Detonator Assembler

February 2010 – April 2011

• Operated machinery such as detonator stakers, time delay machines, and spin testers

• Trained new employees and ensured production safety standards Florida Hospital Waterman — Surgical Tech Intern

June 2009 – August 2009

• Prepared operating rooms with necessary tools and supplies

• Assisted surgical team during procedures, anticipating needs and adjusting equipment

• Managed contamination protocols to prevent infection and ensure a sterile environment

Education

• High Tech Institute — Surgical Tech Program, 2009

• C.E.U. Fast Inc — Continuing Education, 2007

• Chase Training — Phlebotomy, CPR, Domestic Violence, 2002

• Florida Hospital — Phlebotomy Program, 2006

• A.S.A. College — Medical Assistant Student, 2002

• Blake Business School — Business Administration, 1997

• City-As-High School — General Studies, 1995

Skills

• Proficient in computer applications and social media platforms

• Strong organizational and time management skills

• Design and implement recruitment strategies

• Experience in specimen processing, scheduling, data entry, insurance verification

• Skilled in chart preparation, co-pay collection, and general laboratory operations

• Knowledge of GMP Glassware, lab supplies, and raw material sampling

• Shipping and receiving, laboratory glassware handling

• Familiar with Smartsheet and other management tools Certifications

• Phlebotomy Certification

• CPR

Languages

• English (Fluent)

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