Customer Service Client Relations
Resume:
SUSAN
WALLS
**********@***.***
Hialeah, FL 33014
At MedRevive MedSpa, I spearheaded initiatives that significantly enhanced revenue through strategic seasonal promotions and a new booking system, demonstrating strong decision-making and problem- solving skills. My leadership also fostered improved client relations and operational efficiency, showcasing my ability to drive results and maintain high standards of service.
PROFESSIONAL SUMMARY
SKILLS
Verbal and written
communication
•
• Problem-solving skills
• Client Confidentiality
• Employee Scheduling
• Sales proficiency
• Health Insurance verification
Spa and Medical Software
Proficiency
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Spa, Medical, and Retail
operations
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• Appointment Scheduling
• Exceptional Telephone Etiquette
Hialeah Miami Lakes Senior High
Hialeah, FL
MCCC
Rockville, MD
Business Administration
EDUCATION
Family Member With Progressive Disease - Caregiver/Companion Hialeah, FL • 06/2016 - 04/2025
MedRevive MedSpa - Customer Service Manager/Spa Director Gaithersburg, MD • 04/2012 - 05/2016
WORK HISTORY
• Maintained clean, safe, and well-organized patient environment. Provided assistance in daily living activities by dressing, grooming, feeding, etc.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
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Boosted overall revenue by designing attractive seasonal packages and promotions.
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Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
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Managed spa budget and resources, ensuring optimal efficiency and profitability.
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Implemented new booking system, streamlining appointment scheduling process for clients.
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Organized special events aimed at attracting new clients and increasing brand visibility within the community.
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• Recruited, hired and trained all new employees.
• Administered payroll, accounting and purchasing. Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
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Received new spa supplies inventory and restocked work areas and shelves.
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• Opened and closed spa according to standard procedures.
• Developed strong relationships with vendors for better product Dr. Lawrence Green - Patient Care Representative
Gaithersburg, MD • 01/2009 - 02/2012
Advantage Bag - Customer Service Sales Associate
Gaithersburg, MD • 01/2000 - 01/2009
pricing and quality.
• Verified patient's Health Insurance benefits.
Maintained confidentiality of patient data and condition to safeguard the privacy of all patients.
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Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
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• Streamlined appointment scheduling for better time management.
• Maintained clean, safe, and well-organized patient environment. Provided assistance in daily living activities by dressing, grooming, feeding, etc.
•
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
•
Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
•
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