Customer Service Data Entry
Resume:
ANA
GONZALEZ
**************@*****.***
Santa Ana, CA 92704
CONTACT
SKILLS
• Data Entry
• Call Management
• Appointment Scheduling
• Paperwork Processing
• Scheduling
• Data Collection
• Microsoft Excel
• Microsoft Office Suite
• Computer Proficiency
• Order Fulfillment
• Customer Relations
• Travel Planning
• Order Processing
• Microsoft PowerPoint
• Database Management
LANGUAGES
• Spanish
Native
• English
Bilingual
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self- motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
PROFESSIONAL SUMMARY
Customer Service Representative
Apollotek International, Irvine, CA
EXPERIENCE
September 2022 - October 2023
Restaurant Hostess
Panini kabob grill, Santa Ana, CA
Cashier
cancun juice, Santa Ana, CA
• Maintained a high level of professionalism when dealing with difficult customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided exceptional customer service to ensure customer satisfaction. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
• Resolved customer complaints promptly and efficiently. Developed strong customer relationships and loyalty through effective communication.
•
• Developed positive relationships with customers through friendly interactions. Responded to telephone inquiries and complaints following standard operating
• procedures.
Addressed customers courteously using suitable methods and problem-solving skills.
•
• Performed data entry tasks accurately and in a timely manner. Maintained an updated knowledge base of current products, services, pricing,
• promotions.
July 2022 - August 2022
Greeted customers promptly and courteously upon their arrival to the restaurant.
•
Supported servers and bussers through high-volume shifts with food running and table clearing.
•
• Monitored restaurant activity to determine seating and dining flow.
• Helped bus tables and ran food to patrons during high-volume periods. Maintained a professional appearance at all times while adhering to the dress code policy.
•
Performed opening and closing duties such as setting up dining areas,
• restocking supplies, checking restrooms for cleanliness. Presented positive first impression of establishment's high standards by delivering exceptional service.
•
Organized reservations for large parties and special events in accordance with company policies.
•
Responded quickly and effectively to customer complaints or concerns in order
• to maintain customer satisfaction levels.
Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
•
Ensured that all areas of the restaurant were clean, sanitized, and organized throughout shifts.
•
April 2022 - June 2022
Operated cash register and accurately processed payments, returns, and
• exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
•
Provided excellent customer service by greeting customers and offering assistance.
•
• Utilized problem solving skills to effectively handle difficult situations.
• Processed customer orders and ensured the accuracy of their purchases. Master of Business Administration (M.B.A.)
Santa Ana College, Santa Ana, CA
High School Diploma
Saddleback High school, Santa Ana, CA
EDUCATION
June 2021
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