Community Health Business Operations
Resume:
MARKETTEA J. BENEKE
OPERATIONS ~ EXECUTIVE ADMINISTRATION ~ EXECUTIVE CONSULTING
CONTACT
*********.******@*****.***
Permanent Home Address:
**** ***** ****** **, ********
City, TX 77459
ABOUT
Enterprising, results oriented professional with a deep knowledge of operations. Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success. Decisive strategist, who drives revenue, contains cost, manages growth and refines business infrastructure. Demonstrated ability to assess business operations and acknowledged for capacity to build consensus to develop optimum solutions that meet organizational goals. Expert in physician and staff recruitment, onboarding and retention of staff. Excellent at managing sensitive cultural change integrations that challenge status quo, yet win the unqualified support of key stakeholders and staff. Award winner for establishing stress relief programs for peers and mentoring staff. A leader who serves and encourages the heart.
PULLING IT ALL
TOGETHER
Operational leadership
skills
● TEAM BUILDER
● STRATEGIST
● SYSTEM OPTIMIZATION
● COMMUNICATION
● ACCOUNTABILITY
● FINANCIAL ACUMEN
● CLINICAL PROCESS ANALYSIS
● TIME MANAGEMENT
● EQUIPMENT INNOVATION
SUPPORTER
● EMOTIONAL INTELLIGENCE
EXPERIENCE
Executive Healthcare Consultant
Self-employed 09/2010 to present
Clients (Partial List)
Lori Arias,Executive Director, Oncology
Harris County Healthcare Alliance
El Centro de Corazon Community Health Center
Central Care Community Health Center
● Mentor executive team
● Review and revise policy, procedures and processes in Employee Handbook
● Analyze staffing and make recommendations
● Establish salary ranges, compensation plans
● Identify grant and foundation funding
● Administrative projects
EDUCATION
Full Time Regular Positions
Senior Director, Oncology Service Line
El Camino Health System includes two not-for-profit acute care hospitals in Los Gatos and Mountain View California plus urgent care, multi-specialty and primary care locations across Santa Clara County. 3/2016 to 9/2023
● Increased volume and revenue by 100% in first 4
years
● Successfully opened second clinic/IFC location during the pandemic
● Designated spotlighted growth program due to
double digit growth every year
● American College of Surgeons, Commission on
Cancer 3 year Accreditation Gold
Certificate/Outstanding Achievement Award
● Press Ganey recognition with The Guardian of
Excellence Award for Patient Experience
● HAP decreased 51%, Mortality decreased 68%,
Cancer readmission rates decreased 21%
● Inpatient productivity 99.89%
Vice President, Clinical Operations
Legacy Community Health Services
FQHC with sites throughout Houston and the surrounding metropolitan area
1/2014 to 1/2015
● Recruitment to restructure clinical operations
● Revised key positions to upgraded requirements
● Established and co-led training for Directors in Clinical Operations
● Led Community Partnership efforts with key organizations such as Houston Methodist Hospital and Harris County MHMRA
Trinity University
Master of Science -
Healthcare Administration
Bachelor of Arts –Business
Administration & Economics
Minor – Human Resources
State of Texas Real Estate License,
Number 0514546
ACTIVITIES
Passions: mentoring, hiking,
music, travel
Interests: leadership wellness,
dancing, exploring new cultures
Memberships: ACCC, ACOS CoC,
Sugar Land Baptist Church,
Tenor - Sanctuary Choir
Reader - Adult Bible Fellowship
Merry Ministries
● Responsible for operations of Primary Care, Adult Medicine, Infectious Disease, Pediatrics, OBGYN, Dental, Vision, Behavioral Health, Nutrition and Wellness, Special Programs and Call Center.
Practice Administrator
Physician Reliance, Inc.
Management Company for Texas Oncology, an affiliate of McKesson Health Systems.
Operations leader for Texas Urology Specialists, Memorial Urology Associates, 5 locations in Houston and surrounding areas. 2/2012 to 11/2013
● Assessed staffing, reducing FTEs by 10%
● Successfully piloted weekly specialty clinics such as procedure only and new patients. Became permanent part of operations
● Opened 2 new satellite clinics in first year
● Began all female clinic, remodeling space to be conducive to same
Assistant Vice President/Chief Operating Officer
Executive with total operational and administrative responsibility for 44 pediatric practices, 170 physicians and 800 employees. Direct reports consisted of Regional
Operations Directors, Quality Manager, Credentialing Coordinator, Support Staff and Facilities Manager. Texas Children’s Hospital Pediatric Associates
8/2008 – 7/2010
● Renegotiated leases due to renew in 2 years or less saving the organization approximately $220,000 annually.
● Acknowledged for capacity to build consensus by regionalizing H1N1 flu clinics. Reduced manpower needs, increasing savings by approximately
$100,000. First time all areas in Integrated Delivery System (hospital, ambulatory specialty, 44 general pediatric practices, Health Plan) worked together for a common service.
● Located, designed and relocated five practices
● Recruited, credentialed and on boarded pediatricians for all locations Medicine Department Administrator
UT M.D. Anderson Cancer Center
4/1998-7/2008
● Served as Administrator/Chief Business Officer for the Department of Neuro-Oncology that consisted of Psychiatry, Clinical Neurology, Neuropsychology, Neurophysiology, Experimental, Translational and Clinical Neuro-Oncology. Simultaneously served in same capacity the last 5 years for the Sarcoma Department. For a minimum of 6 months throughout tenure, was ad interim for Melanoma, Gynecologic Medical Oncology and Gastroenterology Departments. Neuro-Oncology alone had 31 physicians/faculty members and 75 employees. Direct reports included mid-level providers, research nurse manager, and financial and administrative support staff.
● Administrator responsible for recognizing need and executing comprehensive program for career ladders.
● Reduced turnover at an average cost savings of $30,000.00 for on-boarding new employees.
● Began Journal Club for Administrators and Getting to Know You Program for newly hired physicians that became precursor to Institutional Mentoring Program.
● Awarded Citation for Excellence in Administration
● Awarded The Julie and Ben Rogers Award for Excellence Vice President Director of Managed Care Services Corporate Director of Human Resources Assistant
Director of Clinical Operations/Human Resources,
New York Life/NYLCARE – Avanti Health Systems, Inc. / University Medical Group
2/1992 – 12/1997
New York Life’s medical management organization. The VP position involved oversight of patient support services, utilization management, senior programs and screening services, customer services, medical support services that included risk management, physicians scheduling, advertising and promotions. Prior to the VP position, was directly responsible for all managed care related services, HR leadership and clinical operations for 21 practices in 5 states.
• Planned, implemented and managed centralization of utilization management departments resulting in a two-thirds staff reduction and a standardization of the referral process. Advised referral sources of process that would be strictly enforced. Decreased need for ‘emergency’ authorizations by 75% in first month.
•Managed closure of regional administrative office resulting in the displacement of 192 employees, with no repercussions against the company. 98% of those displaced were assisted in finding other positions or training/schooling of their choice.
•Decreased workers compensation and unemployment tax assessments 380% by challenging claimants and attending every review board meeting presenting facts. 100% positive appeal decisions for company.
•Initiated, directed and completed certification application to the State of Texas for utilization management licensure. Saved $125,000.00+ in consultant fees by leading an internal team.
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