Customer Service Representative
Resume:
Jennifer Bessent
******@***.***
Mission: Initiate, Build, and Manage relationships. Utilizing appropriate contacts and tools to further the interests of companies and organizations.
PROFESSIONAL EXPERIENCE
State Farm Mutual Automobile Insurance Company: Customer Care Specialist-Life Center Response September 2022-March 2023
Review documentation, ensuring claim handling meets policy guidelines. Assisted agents in locating the correct answers through multiple resources. Inbound/Outbound calls, emails.
Answered all policy inquiries from agents.
Assisted with explanation of the additional requirements and detailed information for Underwriting before issuing client policies.
USAA Insurance Company: Contract Fraud Claims Specialist April 2022-September 2022 Review documentation, ensuring claim handling meets policy guidelines. Analyze, investigate, and evaluate each loss.
Settlement of claims within authority, establish reserves. Provides prepared comprehensive reports as needed. Initiate fraud review and risk assessment with the use of Experian, Innovis, and Lexis Nexis. Verify credit bureau reporting information.
Inbound/Outbound calls, live online chat support and customer service.
JP Morgan Chase: Contract Fraud Claims Specialist December 2021-April 2022 Inbound/Outbound call support for review and intake of fraud claim. Initiate fraud review and risk assessment with the use of Experian, Innovis, and Lexis Nexis. Verify CBR information.
Inbound/Outbound calls, live online chat support and customer service.
Experian: Customer Care Specialist February 2020-December 2021 Inbound/Outbound call support for review and intake of fraud claim. Investigate suspicious activity, intake claim filing for new fraud claim when applicable. Initiate fraud review and risk assessment, Managed credit bureau disputes and notifications, reviewed consumer reports.
Inbound/Outbound calls, live online chat support and customer service.
Genpact: Contract Fraud Investigation Specialist June 2018-December 2019 Inbound/Outbound call support for review of fraud claim. Investigate suspicious activity, intake claim filing for new fraud claim when applicable. Initiate fraud review and risk assessment, Managed credit bureau disputes and notifications, reviewed consumer reports.
Inbound/Outbound calls, live online chat support and customer service.
Pie Five Pizza Co: Customer Service Representative March 2017–May 2018 Magnified customer service with an elevated dining experience for each guest. Food handling, food prep.
Money management, and assisted with scheduling and training.
In Home Caregiver: Caregiver. September 2012–September 2022 In home caregiver for spouse who had been diagnosed with multiple illnesses including cancer, COPD, and congestive heart failure.
Walgreens: Guest Service Training Lead, February 2011–September 2012 Maintaining quality customer experiences, while assisting front end training. Customer service experience managing a-high-volume store. Loss prevention and cash handling (cash room). Training and motivating sales performance. Participated in community volunteer events, i.e. food drives, and school supply drives. Promoted from Cashier to Guest Service Training Lead (GSTL) within the first two months.
EDUCATION
Dunbar Struggs High School-1987-1991
TECHNICAL PROFICIENCIES
Windows and Mac OS
MS Office
Outlook
MS EXCEL
Dual and Triple monitor workstation
Dual monitors/live online chat/while taking calls
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