Talent Development Continuous Improvement

PERRIN KWENKEU

Dallas–Fort Worth, TX • *************@*****.*** • +1-514-***-****

LinkedIn: www.linkedin.com/in/perrinkwenkeu-a9a8b753 CERTIFIED SCRUMMASTER (CSM) BILINGUAL (EN/FR)

Strategic and results-driven professional with over 14 years of experience across sales leadership, training delivery, and talent development. Certified ScrumMaster with foundational experience applying agile tools and principles within commercial environments. Skilled in building high-performing teams, facilitating professional development, and driving continuous improvement through feedback and engagement. Experienced in stakeholder collaboration, sales performance coaching, and bilingual facilitation. CORE COMPETENCIES

• Scrum Facilitation (Daily Stand-ups, Retrospectives, Sprint Planning)

• Sales Enablement & Field Coaching

• Backlog Prioritization (Training & Content Initiatives)

• Cross-functional Team Collaboration

• Stakeholder Communication & Alignment

• Learning & Development Facilitation

• Bilingual Training (English/French)

• Coaching & Performance Improvement

• Talent Development Strategy

• Jira / Trello / Confluence

• E-learning Tools & LMS Platforms

• Adult Learning Principles

RELEVANT EXPERIENCE

SALES & TRAINING REPRESENTATIVE – AGILE-INSPIRED FIELD ENABLEMENT Gecko Green – Dallas, TX Jan 2025 – Present

• Executed direct sales strategies and supported territory growth through high-impact client engagement.

• Delivered training sessions focused on consultative selling and seasonal service optimization.

• Introduced iterative learning loops inspired by agile methods to enhance sales team performance.

• Collaborated with managers to refine training content and workflows using team feedback cycles.

• Participated in informal Scrum-style team huddles and reviews to drive accountability. NEIGHBOURHOOD MARKETING EXECUTIVE – BILINGUAL ONBOARDING & TRAINING OSL – Bell Canada – Montreal, QC Sept 2023 – Nov 2024

• Spearheaded marketing and sales outreach in designated regions, with a focus on customer acquisition.

• Developed and facilitated bilingual onboarding programs for new hires.

• Integrated agile thinking by organizing learning touchpoints in short, feedback-driven cycles.

• Assisted in planning training rollouts with a phased, incremental approach. MANAGING DIRECTOR

ILM Institute SARL – Douala, Cameroon Jan 2019 – Jul 2023

• Directed strategic operations for a leadership and business training organization.

• Designed and led competency-based training programs using blended formats (online and in-person).

• Built and maintained client relationships, assessing learning needs and project feasibility.

• Coordinated cross-functional teams and introduced planning frameworks to streamline delivery. DEPUTY MANAGING DIRECTOR

ILM Institute SARL – Douala, Cameroon Sept 2014 – Dec 2018

• Oversaw facilitator recruitment, coaching, and performance assessments across learning programs.

• Supported national-level curriculum development and quality assurance.

• Applied iterative improvement practices to evolve training content based on participant feedback.

• Mentored trainers on learning design strategies aligned with adult learning theory. CORPORATE TRAINER – SERVICE & SOFT SKILLS

Service Quality Academy – Douala, Cameroon Feb 2011 – Aug 2014

• Delivered soft skills and service quality workshops to teams in both public and private sectors.

• Adapted content to audience needs and conducted training impact evaluations.

• Created coaching plans to reinforce key behaviors in customer service excellence.

• Used feedback tools to improve participant experience and training outcomes. LEADERSHIP EXPERIENCE

JUNIOR CHAMBER INTERNATIONAL (JCI) 2009 – PRESENT

• JCI Senator – JCI Senate #82890: Lifetime Member recognized for long-standing impact and commitment to community leadership.

• National President – JCI Cameroon (2015): Oversaw strategic planning, operations, and leadership development for a nationwide organization with 750+ members.

• Project Leader: Led the design and execution of nearly 40 community-impact projects across education, health, civic engagement, and youth development.

• International Trainer and Speaker: Facilitated leadership and project management workshops across multiple countries, often applying agile principles to youth-led initiatives. CERTIFICATIONS

• Certified ScrumMaster (CSM) – Scrum Alliance

• SHRM Senior Certified Professional (SHRM-SCP) – In Progress

• Communication for Development (C4D) – UNICEF/Agora Platform

• Certified Adult Learning Trainer – Junior Chamber International

• Bullet Proof Manager (BPM4) – CRESTCOM

• Certified Customer Service Leader (CCSL) – Service Quality Institute EDUCATION

BACHELOR'S IN SOCIOLOGY & ANTHROPOLOGY

University of Buea, Cameroon 2010

LANGUAGES & TOOLS

Languages: French (Fluent), English (Fluent)

Tools: Jira, Trello, Confluence, TalentLMS, Articulate 360, Adobe Captivate, SAP SuccessFactors, Microsoft Office Suite

PROFESSIONAL AFFILIATIONS

• Junior Chamber International (JCI)

• International Institute of Business Analysis (IIBA)

• Scrum Alliance

References available upon request.

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