Customer Service Client Relations

C O N T A C T

*********@*****.***

Humble, 281-***-****

WWW: Bold Profile

S K I L L S

Strong organizational skills

Travel industry expertise

Exceptional communication

Sales and Marketing

Destination knowledge

Itinerary Creation

High volume environments

Client Relations

E D U C A T I O N

O C T 2 0 1 4

Master Esthetics

Master Esthetics Evergreen Beauty And

Barber College - Bellevue Bellevue, WA

F E B 1 9 9 9

W O R K H I S T O R Y

J U L 2 0 2 3 - C U R R E N T

Vacation Planner

Windstar Cruises LLC Miami, FL

S E P 2 0 1 9 - S E P 2 0 2 1

Opthalmic Technician

Eye Associates Northwest Seattle, WA

Latoya

Jones

Conducted thorough research on each destination to ensure clients received the most accurate and up-to-date information available. Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.

Maintained strong relationships with vendors and suppliers to ensure optimal service quality for clients at all times.

Analyzed sales data to identify patterns or opportunities for growth within specific markets or demographics.

Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business. 400,000 per month sales track record.

Applied eye medications and drops to dilate pupils in preparation for examinations.

Triaged phone calls from patients and outside contacts and handled in order of importance.

Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

Performed thorough medical history assessments as part of the pre- examination process for new patients.

Instilled anesthetic drops and assisted in laser treatments and minor procedures.

Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments. Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.

GED

San Diego Job Corps Center Imperial

Beach, CA

A U G 2 0 1 7 - A U G 2 0 1 9

Cruise Sales Specialist

Hurtigruten Seattle, WA

F E B 2 0 1 6 - A U G 2 0 1 7

Cruise Sales Agent

Princess Cruises Seattle, WA

M A R 2 0 1 4 - J A N 2 0 1 6

Master Esthetician

Kucumber Skin Lounge Seattle, WA

Followed all company policies and procedures to deliver quality work.

Developed strong client relationships through consistent communication and attentive service.

Improved customer satisfaction rates through proactive problem- solving and efficient complaint resolution.

Interpreted clients' needs and introduced services to fit specific requirements.

Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Listened and responded to customer requests and forwarded necessary information to superiors.

Coordinated and executed marketing campaigns to generate new leads and sales opportunities.

Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities. Resolved caller issues quickly and thoroughly.

Handled and promptly resolved customer complaints to maintain professional relationships.

Informed clients of policies and procedures.

Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Obtained client information by answering telephone calls. Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Increased repeat business through exceptional customer service and follow-up appointments.

Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.

Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.

Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.

C E R T I F I C A T I O N S

Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.

Streamlined appointment scheduling process by implementing an efficient online booking system.

Collaborated with a team of estheticians to develop new services and promotions for the spa menu.

Mastered various body treatments such as body wraps, scrubs, and cellulite reduction therapies for diverse clientele needs. Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.

Continuously updated knowledge of industry trends and advancements through ongoing professional development courses. Expanded clientele base by attending networking events and promoting the spa''s services in the community.

Demonstrated expertise in laser hair removal procedures, resulting in smoother skin for satisfied clients.

Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.

Recommended retail products for at-home use.

Sterilized equipment for patient treatments.

Licensed Master - 9/16/2014-Present -LIC#103266

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