Customer Service Community Engagement
Resume:
Joy Patillo
Waterford, MI *****
****************@*****.***
Professional Summary
Dedicated and results-driven professional with over 30 years of customer service experience and 25 years of active community service. Proven track record of delivering exceptional support, building strong relationships, and fostering community engagement. Recognized for excellent communication skills, problem-solving abilities, and a passion for helping others. Willing to relocate: Anywhere
Work Experience
Health Services Response Advisor
Best Buy Health-Novi, MI
March 2020 to Present
• Provided exceptional customer service to members and their families, addressing inquiries, resolving issues, and ensuring a positive experience
• Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
• Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
Community Health Worker
South East Michigan Health Association-Detroit, MI August 2021 to April 2025
Assistant moms and their babies who had referrals from CPS. Help moms become self efficient
Help a family stand on their own
Giveemotional support to families
Giving resources as needed to assist with families needs. Driver
Driver Network Services-Tampa, FL
October 2015 to March 2020
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Maintained a clean driving record with zero accidents or traffic violations
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Efficiently planned routes to optimize delivery times and minimize fuel consumption
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
Prevention Worker
Matrix Human Services-Ferndale, MI
October 2010 to October 2019
Counseling and tested the community For STD and HIV Provided early intervention services
Counseling and Supported Clients
Provided program development.
Education
University in Mass Communications
Wayne State University-Detroit, MI
September 2022 to Present
Skills
• Microsoft Word (10+ years)
• Able to work independently (10+ years)
• Problem solving (10+ years)
• Active listening (10+ years)
• Conflict resolution (10+ years)
• Patience (10+ years)
• Teamwork (10+ years)
• Communication (10+ years)
• Conflict management (10+ years)
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