Customer Service Supply Chain

Sylvester Kofi Dardoe

**** ********* **** *** ***

Euless, Tx 76040

Email: *******@****.***

Phone: 469-***-****

Summary

•First-hand experience in customer service

•Strong teamwork attributes

•Good working relationship with both colleagues and clients

•Good written and spoken communication skills

•Good time management skills

•Good revenue handling experience

•Builds relationships with internal and external customers

Work Experience

FedEx Supply Chain DFW Coppell 11/18/ 2024-Current

•Responsible for scaning IMEI device through carousel induction befor putaway.

•Responsible for carousel induction IMEI pull of customer return.

•Responsible for DTB putaway of devices.

•Responsible for case transfer, inventory, and material handling.

•Responsible for quality check (QC) of OE and Demo device before shipping.

• Pack, stock, organize and rearrange devices in warehouse.

• Manage and handle shipping, loading and unloading of devices.

•Operate forklifts and pallet jacks – can obtain forklift license while on the job

•Handle and operate necessary tools and accessories in maintaining and managing warehouse.

•Keep warehouse premise neat and clean

•Organize and maintain records of inventories up to date.

•Monitor and manage inventory control

Loan Administrator-Kennek 3 Enterprise, Kumasi Ghana

02/2022-09/2024

DUTIES AND RESPONSIBILITIES

•Responsible for loans approvals.

•Inspect all documents order and administer all request loans before payment.

•Responsible for addressing customers complaints and escalation of refunds.

•Manage all loans for the sector TPRS and perform various checks before disbursements.

•Responsible for customers statements interpretation

•Responsible for all internal approvals for new loans and provides support of eligibility, double loan checks to all documents.

•Responsible for data capturing at the branch for commission purposes

•Travelling to region to region for prospective clients in order to let Kennek 3 enterprise stand tall among its competitors.

•Manage sales for target achievement, calculation of affordability’s both Ghana Police Service, and Korle-Bu Teaching Hospital Internal Generated Fund (IGF), holding meetings with sales executives addressing issues or challenges encountered on the field.

•Assist to provide all internal approvals for new loans and provide support of eligibility and double loan checks to all documents for all lending personnel.

•Manage all communication with internal lending officers and bank representatives and perform regular investigation to resolve all customer issues efficiently.

•Analyses and identify all discrepancies in loan processes and perform regular audit on processes and ensure compliance to all requirements.

•Manage all loans in the branch and perform various checks before disbursement.

•Evaluate all incoming documents and assist customers to resolve all issues.

Technician Engineer Tema Oil Refinery (TOR) National Service Programme Ghana

11/15/2007-8/31/2008

•Electrical Workshop Department, Tema Oil Refinery,

•Tasked with the installation and maintenance works on electrical equipment’s which were carried within process plant.

•Tasked with the plant process and operations were also understudied as well as safety measures during process plant operations.

•Tasked with domestic installation of changing socket outlets, ceiling rose, fans and lamp holders.

Proficiencies

Microsoft Office Word and Excel.

Education

•Cape Coast Technical University, Ghana 2004/2007

Higher National Diploma (Electrical/Electronic Engineering.

•Takoradi Technical University, Ghana 2003/2004

Engineering Technician Part 1&2.

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