Call Center Customer Service

Tej Singh

*** ***** ***** ***

Hawley PA *****

570-***-****

*******@*****.***

Education

HAWLEY, PA

WALLENPAUPACK AREA HIGHSCHOOL

High School Diploma

Sept. 2009-June 2013

Skills & Abilities

COMMUNICATION

· 3+ years in call center customer service industry

· Experience in talking to customers and clients on a professional level from past job experiences.

· Familiar with professional email and telephone communication with customers.

· Knowledge of Microsoft Office including Outlook, Excel and Word Experience

PEST CONTROL TECHNICIAN ORKIN PEST CONTROL NOV. 2021 - PRESENT

· Responsible for communicating with customers (new and existing) about pest related concerns and providing accurate treatment plan

· Fully responsible for cancellations and allowances (rescheduled services) within assigned territory

· Responsible for all company procedures (applying pesticides) including knowledge on all chemicals in use

NATIONAL ACCOUNTS TIER 2 REGIONAL REPRESENTATIVE STERICYCLE JUN. 2017- SPRING 2021

· Full knowledge of Microsoft Office including Outlook, Excel and Word

· Fully responsible for customer service on a specific set of accounts

· Responsible for knowing all company procedures for all national and local accounts

· Assisting customers with inquires for correcting billing and pricing issues LIFT ATTENDANT SHAWNEE MOUNTAIN SKI RESORT NOV. 2016- MAR. 2017

· Knowledge of how to operate all ski lifts on the mountain

· Partial responsibility for customer service

· Responsible for knowing and giving safety briefs for all snow sports on the mountain Page 2

SENIOR LIQUOR INVENTORY AUDITOR SCULPTURE HOSPITALITY BEVINCO OF NYC JUN. 2015-NOV.2016

· Interacted with clients face-to-face on a daily basis

· Full knowledge of Microsoft Office

· Knowledge on point of sales systems for a wide client base CREW MEMBER DUNKIN DONUTS HAWLEY, PA MARCH. 2012- JUN. 2015

· Served food and drinks to customers daily with help of a point of sales software system

· Responsible for handling money throughout the day until the end of the shift

Contact this candidate