Customer Service Data Entry
Resume:
Duana Johnson
Rockford, IL *****
**********@*****.***
Professional Summary
Hello I'm Duana Johnson, I have excelsior experience with customer service, Data entry, work from home, typing experience, tech support, and Windows experience as well. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Roper Whitney-Rockford, IL
June 2024 to March 2025
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively Customer Service Representative(manager)
Alorica-Rockford, IL
August 2017 to June 2024
Provided customers with problem solving solutions to intermittent issues they were experiencing. Worked for Verizon and i had to do tech support and also chat with customers via chat room. And also did services through CVS Caremark doing overrides for pharmacists and Dr's which would have data entry tied along with that as well.
Team Lead/Customer Service Representative Receptionist/ ServiCom, LLC-Rockford, IL
March 2011 to August 2017
Trained employees on the technicalities of clients accounts ensuring them a smooth drs appointments and also provided customer service to customers if they had any questions about the healthcare they have and also what it covers
Customer Service Representative/Advisor
Vision Financial Services-Rockford, IL
February 2007 to March 2011
Helped customers understand the medical insurance they wanted the benefits of it and assisted with the sign up of benefits.
Food Pantry
Rock River Pantry Sacked-Rockford, IL
January 2004 to December 2007
potatoes and put away items for the poor.
* Nursing homes, Read bingo to the residents, did the residents hair and physical therapy and even feeding
Education
Diploma
Guilford High School-Rockford, IL
January 2004 to December 2007
Skills
• Microsoft Word
• Databases
• Proofreading
• Windows
• Analysis skills
• Computer skills
• Mechanical knowledge
• Microsoft Excel
• Help desk
• Cash register
• iOS
• Communication skills
• Customer support
• Organizational skills
• Conflict management
• Operating systems
• Customer service
• Technical support
• ERP systems
• Cash handling
• Front desk
• Typing
• Data entry
• English
• Leadership
• Office management
• Computer operation
• Google Suite
• Microsoft Powerpoint
• Computer Networking
Certifications and Licenses
Driver's License
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