Manager Operations
Resume:
DONNAWILSON
PanamaCity,FL*****
*********@*****.***
PROFESSIONAL
PROFILE:
● Manager,Supervisorofteams
● ExperiencedanddependableOfficeAdministrator/Bookkeeping
● Possessstrongorganizationalskills;detailoriented
● Interviewed,hireandtrainedstafffornumerouspositionswithin3differentcompanies
● Meetsorexceedscompanygoalsandobjectives
● Exceptionalinterpersonalcommunicatorwithprovenabilitytomotivatediversegroups
● Innovativetroubleshooterandproblem-solverwhoexcelsatdevelopingcreativeideas
● Highlymotivatedself-starterwhomaintainshighteammoraleduringdifficulttimes PROFESSIONAL EXPERIENCE:
VirtuousManagementGroup August-2024-April-2025
ARSpecialistforHOAcompany20properties.
● Dataentryforchargesandpaymentsandinvoices.
20propertiesplus
● Troubleshootpaymentsthathavebeenenteredtothewrongaccount. RoyalAmerican 2021-March2024
BoardwalkBeachResortandConventionCenter
ConventionServicesManager
● RundaytodayConventionServicesinConventionCenter
● Planeventsandworkwithclientsonplanning
● EnterintothesystemSkywaregroupblockreservations.
● PostpaymentsCashorcheckorcredit
● EnterallinformationintotheSkywaresystemforprocessingintoBanquetEventOrdersfor otherteam
●Heldmeetingsforsalesandbanquetsforevents
●Makesureallsetupsforeventsarecorrect.
● Makesurealleventsareasuccesswithclients.
OriginsatSeahaven 2020-2021
CondoLiasonbetweenOwnersandRenters
● ApproveinvoicesforUnit
● ApproveOwnerStatementsforbillingeachmonth
● ApprovalofApplicationsforlong-termrentals
● HelptomaintainCoreentriesforMaintenancejobstoensureworkorderswereprocessedin atimelymanner
● ProvideguidanceandtrainingforStaff
● Workedwithalldepartmentheadstoensureownersatisfaction WyndhamDestinationsDestin 2019-2020
SupervisorofAdministrationOperations
● AssistDirectorofMarketingincluding2Resorts;MajesticSunandEmeraldGrande Operations●ManageWelcomeCenterTours
● Equipmentaudits(weeklyandmonthly)
● Payrollfor20Marketers
● ProcessingofNewHires,-Allaccessandpaperwork,trainingfor5teammembers
● Supervisorofateamof5
● FacilitateEvents
● CorporatePartyWeekendEvents:Inviteownersandnonownerstocomeviewourproperties HortonOutdoors 2017-2020
SalesExecutive
●Coldcallstoprospectiveadvertisersforlocalbillboard placement
●Negotiatecontractswithprospectiveadvertisers
WyndhamVacationResorts Destin 2016-2017
CallCenterSupervisor
● AssistedDirectorofMarketingwithdaily,weeklyandmonthlyreports
● Implementedandmanagedthecallcenterstart-up
● Performeddutiesrelatedtoeventsandmarketing
● Assistedwiththelaunchandtrainingofanewtourentryprogramsoftwareandtrained6 employees
WyndhamVacationResortsAssistedwiththelaunchandtrainingofanewtourentry programsoftwareandtrained6employee
St.AndrewsTowers2015-2016
AssistantManager
● AssistwithHUDlistforapplicantsforSection8housing
● Assistedwithmove-ins
● Backgroundchecks
● Maintenancetracker
● Assistedwithre-certificationseachquarter
WyndhamAdministrativeMarketingCoordinator2013-2017
●Dataentryofpayroll,aswellas,PTOtracking
●ProcessingofNewHires-Allaccessandpaperwork,trainingfor5differentpositions
●Dailyauditsofdepositsandtourlogstoensureaccuracyofdata
●Handledalltravelarrangements
●Researchedandprocessedentryformsforparticipationinfestivalsandevents
●Managedthevendorcontractsandpremiums,aswell,asrenewals
●Maintainedlogsofaccountingdataformonthendreporting TourReceptionSupervisor/CMAAdministrativeCoordinator 2013-2014
●ManagedtourreceptionagentsandWelcomeCenter
●Preparedworkschedulesforagents
●AssistedVPofSalesandDirectorofSaleswithmarketingandsalesfunctions
●PerformeddailyauditsofWelcomeCenterdatatoensureaccuracy TourReceptionAgent 2012-2013
● Greetedguestsuponarrivalforscheduledtours
● Liaisewithsalesandmarketingteams
● Dataentryrelatedtotours
TrainerMilitaryPersonnelServicesCorporation2009-2011
● WorkedwithTennesseeStateFamilyProgramwithregardstoGuardFamilyTeamBuilding andGuardFamilyActionPlan
● Traveledtomultiplestatestrainingspousesofdeployedsoldiersonhowtodealwiththe differentaspectsofdeployment
● Assistedwiththelaunchandtrainingofanewtourentryprogramsoftwareandtrained6 employees
● Providedinstructionatareayouthcamps
MilitaryPersonnelServicesCorporation(MPSC)2005-2009 AdministrativeProgramSupportSpecialist
● Managedabaseof180volunteersthroughouttheStateofTennessee
● Level4securityclearancefromWashington,DCtoprocesstravelordersandvouchersforall volunteers
● ManagedacivilianemploymentExceldatabaseofmorethe8,000statewideemployers
● Workedwithmemberstodetermineshort-andlong-rangefinancialcontrolplans
● Plannedeventsandcoordinatedluncheonsforhighrankingdefensepersonnel
● Preparedexecutivecorrespondenceandmemorandaofgeneral,technicalandstatistical nature●AssistednationalleadersinWashingtontoplantrainingeventsandhelptrain GeneralStudiesArkansasStateUniversity ASUBeebe,Arkansas GeneralStudies UniversityofCentralArkansas
TECHNICALPROFICIENCIES
MicrosoftOfficeSuite
ACS
KronosFocus
PeopleSoft
Operacloud
Skyware
Paycheks
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