Customer Service Sales Executive
Resume:
CONTACT INFORMATION
Orlando FL. 32824
*********@******.***
FRANSY LILIANA
ARENAS
PROFILE
Sales executive with over 20 years of
experience in customer service building
lucrative sales pipelines and identifying
opportunities to secure new business.
A proven track record of delivering in-
depth presentations tangible/intangible
products/services and improving annual
sales revenue, motivated and dedicated
to customer services, increase in
revenue, business profitability,
optimization of resources.
SKILLS
• Ability to take on new challenges
• Competence for multitasking
development
• Customer service techniques
• Commercial vision
• Marketing in tangible and
intangible,products.
• Effective communication
• Goal and results oriented
• Teamwork approach
• Task planning
• Analysis capacity
My job profile is based on principles of
responsibility, values, ethics and
compliance.
EDUCATION English – Program ESOL
Orange Technical College - Level 4/5
Orlando, Florida
Marketing Management and Entrepreneurial (Bachelor’s Dregree) Orange Technical College
Orlando, Florida
2025
Florida Department of Financial Services
Insurance License
0215 Life, Health and Annuities
Orlando, Florida
2023
Occupational Management Specialization
Jorge Tadeo Lozano University
Bogota, Colombia
2012 - 2013
Business Administrator
San Martin University
Bogotá Colombia
2003 - 2007
WORK INSURANCE EXPERIENCE AGENT
Orlando, Florida
Feb 2024 - Currently
• Life (IUL, Final Expense, Mortgage Protection)
• Health (ACA Plans)
• Supplemental Insurance
• Employee Benefits Program
• Annuities
SURAMERICANA DE SEGUROS
COMMERCIAL EXECUTIVE
Bogotá, Colombia
Mar 2020 - Aug 2022
• Personalized offers in Occupational Safety
• Customer service in call center during COVID
• Strategic development of sales techniques, ensuring budget compliance and the achievement of organizational objectives.
• Customer follow-up and maintenance.
• Prospecting for new customers.
COLMENA SEGUROS
MASTER BUSINESS CONSULTANT
Bogotá, Colombia
Feb 2011- Feb 2020
• Permanent accompaniment to the commercial sales force.
• Review and periodic analysis of prospecting for new customers.
• Handling customer complaints with empathy and serenity.
Contact this candidate