Customer Service Call Center
Resume:
Jamika Martin
Las Vegas, NV *****
*************@*****.***
Professional Summary
Dependable skilled individual, that is seeking a position as a Customer Service Representative, call representative, loans, guest services, medical terminology, EMR systems, urgent care office. I am very motivated and wish to expand my knowledge in the Customer Service field. Authorized to work in the US for any employer. Authorized to work in the US for any employer Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Urgent Care Now-Las Vegas, NV
January 2023 to May 2025
• Check in patients
• Payments
• Insurance verification
• Workers comp
• EMR system
Call Center Agent
Desert Radiology-Las Vegas, NV
July 2022 to November 2022
• Schedule appointments
• Check referrals
• Inbound calls
Check Out Receptionist
Advanced Orthopedics and Sports Medicine Institute-Las Vegas, NV March 2022 to May 2022
1. Checkout patients
2. Schedule appointments
3. Process payment
4. Check for referrals
Call Center Representative
Intermountain Healthcare-Las Vegas, NV
December 2021 to March 2022
1. Health insurance
2. Medical record’s
3. Scheduling
4. Referrals
5. Blue sheet calls
Call Center Representative
LeafFilter Gutter Protection-Las Vegas, NV
January 2021 to November 2021
1. Inbound calls, outbound calls, accounts, computers, scheduled appointments. Guest Service Agent
Worldmark by Wyndham Resort-Las Vegas, NV
February 2020 to August 2020
Answer phones, computers, check in guest, cashier. Call Center Representative
CGI Communications, Inc.-Sacramento, CA
June 2019 to September 2019
Inbound calls, timesheets, accounts, computers, garnishments. Call Representative
Bayview Loan Servicing-Sacramento, CA
December 2016 to March 2018
Answering phones, mortgage payments, customer service, computers. Call Center Representative
Ranstand-Sacramento, CA
June 2016 to September 2016
Answering phone, representative.
Stock Clerk
Toys-R-Us-Sacramento, CA
September 2005 to January 2006
Provide customer service, merchandise inventory, stock, price, display set up, maintained orderly work environment, assisted customers with purchase selections. Shipping and Receiving Clerk
Sacramento Job Corps-Sacramento, CA
November 2004 to January 2005
Customer service, merchandise transport and verification, inventory, filing and record keeping, maintained orderly work environment.
Education
Some college in Medical Assisting
Anthem College-Phoenix-Sacramento, CA
May 2012 to March 2013
High school diploma in Diploma
Sacramento job corps-Sacramento, CA
January 2005 to June 2005
Skills
• Medical Scheduling
• HIPAA
• Shipping & receiving
• Stocking
• Computer networking (10+ years)
• Administrative experience
• Medical receptionist
• Medical terminology
• EHR systems (Less than 1 year)
• Filing
• Cashiering
• Eaglesoft
• EMR systems
• Customer service
• Medical Records
• Office manager experience
• Host/hostess experience
• Guest services
• Network management (10+ years)
• Cash handling
• Medicare
• Healthcare management
• Front desk
• Sales
• Detailing
• Guest relations
• Cold calling
• Insurance Verification
• Microsoft Word
• Typing
• Medical Office Experience
• Documentation review
• Data collection
• Software testing (3 years)
Certifications and Licenses
CPR Certification
Contact this candidate