Customer Service Representative
Resume:
Corrie Jackson
San Antonio, TX *****
*********@*****.***
Professional Summary
· Corrie has extensive experience as a Customer Service Representative with expertise in handling 50+ Inbound and outbound calls in fast paced call center environment. Professionally represent the brand during all interactions with a commitment to customer service, supporting customers in busy call centers, practicing active listening skills.
· Experience in assisting Veterans with scheduling and rescheduling their CNP and initial exams for claims filed through the VA
· Verifying patients’ insurance in a timely manner, initiate referrals for patients to see the specialist. Obtain authorization if required and verify commercial and private insurances via web via phone.
· Notifying customers of payment obligations via telephone calls and professional mailings. Established repayment schedules that worked with the customer's financial situation.
· Proven ability to resolve complex problems, using tact and diplomacy. Willing to relocate: Anywhere
Work Experience
WFH Collector
SWC Credit Systems-Carrollton, TX
May 2024 to Present
• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
• Developed strong relationships with clients by providing excellent customer service during the collections process
Lead Customer Service Representative
Circle K-San Antonio, TX
March 2022 to January 2024
· Greet customers, make purchase suggestions.
· Assisted customers with a warm and professional attitude.
· Performed inventory ordered grocery items.
· run the cash register.
· prepared End of Day Reports.
· maintained food safety and temperature control.
· Rotated inventory to ensure constant freshness.
· Worked with fellow associated to oversee that their assigned duties were performed. Material Controller
ST Engineering-San Antonio, TX
April 2022 to December 2022
• Controlled part received from American Airlines in the SAP system.
• Performed inventory of all tools in the toolroom on a weekly basis
• Accounted for all tools and parts.
• Checked out tools to airplane Mechanics daily.
• Responded to inquiries and issues.
• Assisted customers with a warm and professional attitude. Member Debt Rep/ Customer Service
USAA-Alpharetta, GA
April 2019 to March 2022
• Handled 50-60 inbound and outbound calls daily.
• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Developed debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiated settlements to receive payment on a certain percentage of the debt.
• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
Customer Service Representative
Atento-San Antonio, TX
February 2017 to April 2019
• Handled 50-60 inbound calls daily.
• Provided 5-star customer service with the Goodrx campaign.
• Provided phone claims for ATT still the same company.
• filed insurance phone claims.
• Resolved customer issues.
• Managed customer accounts.
• Responded to inquiries and issues.
• Answered phone and assisted customers with changes.
• Assisted customers with a warm and professional attitude. Customer Service/ Call Center Representative
QTC Medical Services-San Antonio, TX
October 2014 to February 2017
• Handled 35-40 inbound calls a day.
• Assisted Veterans with scheduling and rescheduling their CNP and initial exams for claims filed through the VA..
• Resolved customer issues.
• Worked in the inbound call center.
• Responded to inquiries and issues.
• Customer Focus & Orientation, Highly Proficient.
• Responding to customer situations with sensitivity. Answering Service/Dispatcher
MBS Communications
February 2012 to September 2014
· Handled 60- 80 calls per day.
· Relayed and dispatched service technicians, City employees, and Medical Doctors.
· Triaged customers so that the techs would know what equipment he/she would need.
· Relayed messages to clients according to their dispatch instructions Education
Diploma
St Philips College-San Antonio, TX
1993
Skills
• Office Administrative skills
• Inbound call answering
• Customer service
• Collection management
• Google Suite
• Documentation
• Call center
• SAP
• Bookkeeping
• Cash register
• Accounting
• General Ledger Accounting
• Recordkeeping and reporting
• Accounts Payable
• Typing (35wpm)
• Conflict management Microsoft
• Computer skills
• Appointment scheduling
• Negotiation
• Microsoft Outlook
• Customer service excellence
• Claims Benefits
• Staff leadership
• Phone etiquette
• Cash handling
• Greeting guests
• Office Management
• Microsoft Excel
• QuickBooks
• Hospitality
• Microsoft Word
Certifications and Licenses
Driver's License
January 2018 to June 2024
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