Customer service
Resume:
Anya-Yvonne Gelzer-Michaud
Dallas, TX *****
****.*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fleet Service Agent
American Airlines-Dallas-Fort Worth, TX
August 2023 to Present
1. Marshall in aircraft
2. Perform aircraft arrival duties
3. Unload all luggage, cargo, medical equipment etc. 4. Run bags to their respective destinations (baggage claim, transfer belt, connecting flights) 5. Load and sort all luggage, medical equipment, animals etc onto the aircraft 6. Perform above duties in the time frame given
7. Make sure the aircraft has been serviced (lavatory, potable water, and power) 8. Perform pre departure inspection “walk-around”
9. Send in all numbers (total weight as well as number of animals & location, and if there’s HR on board) 10. Prepare for pushback “departure”
Dog Handler
Dr. Boyd's Veterinary Resort-Rockville, MD
May 2023 to Present
• Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and well- being
• Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
• Administered medications to dogs as directed by owners or veterinarians, following proper dosage instructions
• Provided exercise and mental stimulation through interactive play sessions with dogs of various breeds and sizes
• Implemented behavior management techniques to address any signs of aggression or anxiety among dogs
• Monitored group dynamics during playtime to ensure a safe and positive socialization experience for all dogs involved
• Collaborated with team members to coordinate pick-up/drop-off procedures for clients' convenience Farm Worker
Criswood Farms-Manassas, VA
September 2022 to December 2022
Morning feed of 50+ horses
Turn in/out
Muck stalls
Fill water buckets
Blanket horses when weather permitted
Unloaded bedding
Laid bedding
Restocked feed
Administered medication
Cared for sick horses
Re-hayed paddocks
Assisted the owners of the horses
Motor Vehicle Operator
Tesla-Vienna, VA
August 2022 to September 2022
Moved vehicles that were delivered to the parking garage offsite Moved cars around for pickup, delivery and detailing Organize the garage
Guest Experience Representative
Unleashed by Petco-Arlington, VA
February 2021 to May 2022
Greeted customers
I assisted customers with looking for what they were shopping for Rang customers out
Restocked shelves
Assisted with amount of stock
Helped maintain the look of store
1st Year Apprentice
CSA Construction-Gaithersburg, MD
February 2022 to February 2022
Drywall installation
Caulking
Some framing work.
Warehouse Worker
FedEx Ground-Hagerstown, MD
November 2021 to February 2022
Scanned packages
Did quality checks on packages
Loaded packages on trucks
Assisted other lanes when they got backed up
Ramp Agent
Piedmont Airlines-Washington, DC
March 2021 to July 2021
Cleaned aircraft
Assisted customers with directions
Unloaded priority bags & checked bags from aircraft Warehouse Worker
Amazon sortation mtn5-Baltimore, MD
September 2020 to January 2021
I scanned packages
I closed pallets (printed out the labels)
Brought closed pallets to their staging zones to be loaded onto trucks Front Desk Associate
Blink Fitness-Fort Worth, TX
February 2020 to June 2020
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Provided recommendations for local attractions, restaurants, and transportation options to enhance guest experience
• Handled cash transactions accurately while following established procedures for billing and payment processing
• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
• Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
Customer Service Representative
Walmart-Fort Worth, TX
September 2019 to November 2019
• Greeted gym members
• Cleaned equipment
• assisted in the child care room
• helped members sign up as well as close memberships
• restocked merchandise
Front Desk Coordinator/ Rover
DOGTOPIA-Vienna, VA
August 2019 to September 2019
Front Desk Coordinator:
• Data Entry
• Creating Pet Parent Charts
• Greeting everyone that walks in or out of Dogtopia Rover:
• bring dogs to designated rooms when they check in
• bring dogs to the front to get picked up when pet parents arrive
• make up cleaning buckets with respective cleaning agents
• make breakfast and dinner for boarding dogs and lunch for daycare dogs
• help bathe dogs
Barn Staff
Stables Of Rolling Ridge-Laytonsville, MD
April 2018 to June 2018
Fed horses, turned it horses, changed blankets, helped administer medications etc Guest Experience Specialist
Unleashed by Petco-Arlington, VA
October 2016 to September 2017
Guest Experience
Washington Nationals-Washington, DC
June 2016 to August 2016
While working there, my job was to take tickets and help point the guests in the direction of their seats. Barn Staff
Potomac Horse Center-North Potomac, MD
September 2014 to March 2015
I groom, tack and perform barn chores, help out with birthday parties, work as horse show staff, and assist clients in the lesson program
RELEVANT CLASSES OR SKILLS
* Equine business management class
* First Aide Certified
* Animal First Aide Certified
* Equine First Aide
Junior Counselor
Camp Calleva-Poolesville, MD
June 2014 to August 2014
Barn staff, taught HBR lessons,
Prepared daily camp activities
Supervised the campers while tacking their horses
Prepare dinner for our overnight camping trips.
Engaged campers of different abilities in special activities Counselor in Training
Camp Calleva-Poolesville, MD
June 2013 to August 2013
Organize camp activities
Prepared campers for their daily activities
Supervised and entertained them on the bus
Internship
Silver Spring Presbyterians Pre-school
March 2013 to May 2013
Teacher's Assistant for pre K 4
Responsible for morning reading circle
Engaged students in art activities
Supervised students at recess
Counselor
HeadFirst Summer Camps-Washington, DC
June 2011 to August 2011
My position was to greet the children in the morning and help them with their art project of the day, and then assist them while their daily spelling and math skills. Then I and my other colleagues would take them to the park.
Education
High school diploma
Jemicy High School - Owings Mills, MD
2013 to 2015
None
Sandy Spring Friends School
2012 to 2013
None in Equine Business Management
Delaware Valley College - Doylestown, PA
Skills
• Cleaning Experience
• Guest services
• Pet Care
• Dog handling
• Veterinary Assistant
• Driving
• Photography (2 years)
• Microsoft Word
• Pet Grooming
• Front Desk
• Customer service
• Load & Unload
• Customer Service
• Cashiering
• Mechanical Knowledge
• Inside Sales
• Animal Handling
• Sales
• Dog Handling
• Front desk
• Cash handling
• Intake
• Pet Sitting
• Pet care
• Animal Care
• OSHA10 (Less than 1 year)
• Kennel Experience
• Equine Experience
• Cash Handling
• Guest Services
• Business Management
• Dog training
• Hospitality
• Microsoft Excel
• English
Languages
• French - Fluent
Awards
Jack Kent Cooke
September 2015
Certifications and Licenses
Driver's License
OSHA 10
November 2022 to 2035
CPR/AED
April 2017
CPR/First Aid
April 2017
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