Operations Management, Project Management, Human Resources

Kimberly Pourkhomami

Ontario, CA 301-***-**** ***.***********@*****.*** https://www.linkedin.com/in/kim-pourkhomami-1b08325/

Professional Summary

Accomplished Operations and Transactions Manager with over 15 years of leadership experience. Skilled in transaction operations, real estate management, and workforce development. Proven ability to lead cross-functional teams, streamline processes, ensure compliance with Federal, State, and OSHA regulations, and foster high-performing, collaborative work environments. Adept in performance management, budget analysis, and safety training, with a strong record of exceeding productivity metrics and customer satisfaction goals. Recognized for strategic thinking, problem solving, and employee engagement.

Skills

Operations & Facilities Management: Staff scheduling, workflow oversight, equipment maintenance, regulatory compliance

Leadership & HR: Coaching, performance reviews, team development, recruiting, conflict resolution

Safety & Compliance: OSHA, licensing, risk mitigation, inspections, preventive maintenance

Project & Budget Management: Budget analysis, financial reporting, process improvements, forecasting

Technology: Microsoft Office Suite, Power BI, Salesforce, Monday, DocuSign, Dotloop, Workday, Zendesk, Skyslope, Help Scout, Slack, Netsuite.

Professional Experience

Manager, Transaction Operations

Compass Washington, DC (Remote)

March 2021 – September 2024

Senior CTC TC

Compass St Louis, MO & Kansas City, KS (Remote)

September, 2024 - present

Directed day-to-day operations for a team of 20 supporting over 1,500 real estate agents across DC, MD, and VA.

Established and monitored team KPIs including response times, ticket resolution, and compliance accuracy—achieving average inquiry response in under 1 hour and 100% commission payout within 2 business days.

Delivered consistent coaching, performance evaluations, and development plans to elevate team effectiveness and engagement.

Led weekly team meetings and quarterly reviews to analyze metrics, celebrate performance, and implement strategic improvements.

Partnered with cross-functional teams to resolve escalations, manage risk, and identify process improvements, including feedback for platform enhancements.

Conducted safety audits, ensured compliance with local, federal, and internal regulations, and spearheaded monthly productivity and performance reporting.

Oversaw the licensing compliance of agents and handled monthly data projections and agent retention reports.

Key Achievements:

Reduced escalations by 40% through proactive coaching and workflow redesign.

Developed preventive process measures that have decreased operational bottlenecks by 30% year to date.

Associate Broker / Office Manager

RE/MAX Maryland (Multiple Locations)

May 1999 – March 2021

Managed daily operations of a top-performing brokerage, ensuring agent compliance with state and federal laws, contract standards, and corporate policies.

Recruited, on boarded and retained agents while providing the most current company tools and services.

Facilitated ongoing agent training and safety compliance courses, increasing operational efficiency and regulatory adherence.

Conducted performance reviews, planned workforce coverage, and managed workflow distribution across departments.

Created and presented monthly reports to senior leadership detailing budget performance, commissions, and sales volume trends.

Enforced facility and equipment maintenance through regular inspection routines and preventive measures.

Key Achievements:

Led compliance and regulatory training that resulted in zero audit infractions.

Successfully launched office-wide initiatives that improved safety protocols and created a more engaged, collaborative environment.

Education

Bachelor of Science, Business Management

Expected September 2025

Licenses & Certifications

Associate Broker License – Maryland (2002)

Real Estate License – Maryland (1997)

Certified Buffini Mentor – Peak Producer Facilitator (2015)

Professional Affiliations & Leadership Roles

Chair, Education Committee – Pen Mar Association of Realtors

Member, Informed Professionals Committee – Frederick County Association of Realtors

Member, Women’s Council of Realtors

Member, Mt. Airy Chamber of Commerce

References upon request

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