Employee Relations Human Resources

Te’Andra Santiago

Bridgeport, CT ***** 475-***-**** ***************@*****.*** www.linkedin.com/in/teandrasantiago777

SUMMARY

Versatile and results-driven, In-depth knowledge of HR processes, data management, and HR best practices. HR professional with over 13 years of experience in recruitment, human resources management, and employee relations. Excellent communication and interpersonal skills to effectively collaborate with clients and cross-functional teams. . Expertise in HRIS systems and their implementation, configuration, and customization. utilizing ATS and HR software, driving talent strategies, and ensuring compliance with HR policies and labor laws. Highly skilled in building relationships with clients, candidates, and internal stakeholders to deliver exceptional talent solutions. Proven track record of successfully implementing PAYCOR projects.

CORE COMPETENCIES

•Talent Acquisition: Full-cycle recruitment, candidate sourcing, screening, interviewing, onboarding, and employee retention strategies.

•Recruitment Tools & ATS: iCIMS, TMT, SilkRoad OpenHire, Bullhorn, Maxhire, 8x8, Quest Connect, Workday, SAP, Paycor.

•HRIS Platforms: SAP, SuccessFactors, Oracle HCM, Microsoft Dynamics 365 HR, Workday, ADP, Paychex, ERP systems, ServiceNow, Salesforce, DocuSign.

•Sourcing & Networking: LinkedIn Recruiter, Boolean search, job boards, social media, referrals, cold-calling, industry-specific forums.

•Employee Relations: Grievance handling, performance management, compliance, benefits administration, and employee engagement.

•Reporting & Data Analysis: HR analytics, recruitment metrics, compliance audits, payroll reports, and trend analysis.

•Communication & Interpersonal Skills: Relationship-building with clients, candidates, and team members; strong decision-making and problem-solving abilities.

PROFESSIONAL EXPERIENCE

Darcars Lexus of Greenwich, Greenwich, CT Oct 29 2024-current

Inventory Specialist/Delearship Administrator

•Conducted financial audits and reconciliations, identifying discrepancies and ensuring compliance with internal financial controls.

•Utilized advanced spreadsheet functions for inventory tracking, financial reporting, and performance analysis.

•Coordinated and directed multi line, high-volume call traffic for three dealership locations, effieciently routing inquiries to appropriate departments and ensuring seamless customer communication between staff.

•Handle new vehicle inventory and stocking, coordinating with sales and management teams to ensure efficient tracking,organization, and lot readiness.

•Coordinated the receipt and dispatch of mail and packages, maintaining organized records and ensuring prompt delivery to appropriate departments.

•Strong analytical and problem-solving skills to address complex implementation challenges and provide tailored solutions.

•Ability to understand and translate client requirements into system configurations and functionalities.

GTT, Orange, CT (Contract)

Human Resource Assistant Sep 2023 – Oct 2024

•Conducted regular HR audits to ensure compliance with company policies, labor laws, and industry regulations, identifying areas for process improvement.

•Utilized spreadsheets to track and analyze employee data, generating reports to support decision-making and HR strategy.

•Assisted with employee records management using HRIS software.

•Provided HR support across payroll, benefits administration, compliance, and employee relations.

•Assisted in developing and enforcing HR policies, maintaining compliance with labor laws and organizational standards.

Express Employment Professionals, Shelton, CT (Contract)

Employment Specialist Dec 2022 – Jul 2023

•Managed client relationships and recruitment processes, sourcing candidates for both inside and outside sales roles.

•Performed high-volume recruiting with daily call quotas averaging 100+ calls and weekly call volume of 500.

•Developed and updated job descriptions, performed job task analysis, and documented recruitment requirements.

•Assessed candidates’ skills and qualifications, ensuring alignment with client needs and organizational culture.

•Delivered analytical reports on recruitment outcomes, contributing to more efficient and targeted hiring strategies.

Agero / MNT Group Atlanta, GA

Chief Talent & Growth Officer Aug 2015 – Dec 2022

•Managed the full recruitment cycle for multiple departments, focusing on high- volume hiring and technical roles.

•Project management skills, with the ability to manage project timelines, milestones, and deliverables.

•Utilized LinkedIn Recruiter, Boolean search, and other sourcing tools to identify and engage top talent.

•Experience in data migration, including data mapping, extraction, transformation, and validation.

•Collaborated with hiring managers to define job requirements and optimize candidate selection processes.

•Provided HR support for onboarding, employee relations, benefits, and compliance with labor laws and regulations.

•Exploring new markets, customer segments, and business opportunities

•Conducted interviews, managed candidate pipelines, and maintained accurate records in HR systems (HCM).

•Using analytics to track performance and optimize strategies.

Reach360, Atlanta, GA

Technical Recruiter Feb 2013 – Jan 2015

•Led the recruitment strategy for technology roles such as Data Engineers, Java Developers, and Cloud Engineers.

•Sourced candidates through LinkedIn, GitHub, Stack Overflow, and other platforms, building a strong candidate pipeline.

•Coordinated with the recruitment team to set sourcing goals and implement effective hiring strategies.

•Managed the hiring process from job requisition through offer negotiation, ensuring a positive candidate experience.

•Work closely with HR and leadership to improve employer branding and recruitment marketing strategies.

•Stay up to date on industry trends, technologies, and competitive hiring practices.

Hirschbach Motor Lines, Atlanta, GA

Sales Parts Manager Jan 2010 – Feb 2013

•Coordinated onboarding processes for new hires, ensuring smooth transitions into the company and accurate record-keeping.

•Manage and oversee parts sales operations within the trucking inustry, ensuring efficient inventory control, timely order fullfillment, and exceptional customer service.

•Worked with sales and management teams to foster strong client relationships and ensure satisfaction with staffing solutions.

•Coordinated with service and maintenance departments to optimize parts availability, reduce dowtime, and support operational efficiency for commercial trucking clients

•Expertise in sourcing and recruiting for technical roles such as software engineers, DevOps, cloud architects, and cybersecurity specialists.

•Strong understanding of programming languages, frameworks, and technical stacks.

•Experience with ATS platforms like Greenhouse, Lever, or Workday.

•Ability to build and maintain relationships with candidates, hiring managers, and stakeholders.

•Knowledge of diversity hiring strategies and inclusive recruitment practices.

Mega Auto Trade, Atlanta, GA

Sales Manager Dec 2005 – Jan 2010

•Managed financial analysis, reporting, and compliance within an automotive sales and finance environment.

•Managed credit applications and arranging auto loans or lease agreements for customers through partnerships with banks, credit unions or other lenders.

•Eplaining loan details such as interest rates, monthly payments, loan terms, and financing options to customers.

•Sellng products like vehicle service contracts (extended warranties), gap insurance, tire and wheel protection, and theft deterrent systems.

•Offered credit life and disability insurance, which can cover loan payments incase of unforeseen circumstances.

•Assisted customers in understanding financing terms, payment plans, and warranty products to enhance the buying experience.

•Ensured compliance with federal, state, and dealership regulations related to financing, contracts, and documentation.

•Analyzed financial data to identify trends, optimize profitability, and support strategic decision-making for the dealership.

•Collaborated with the sales team to create tailored financing solutions, contributing to increased vehicle sales and customer satisfaction.

•Oversaw accounts receivable/payable, budgeting, and cash flow management to maintain dealership financial health.

•Trained and mentored staff on finance and insurance (F&I) processes to improve efficiency and accuracy in deal structuring.

EDUCATION

Bachelor of Science in Human Resource Management

Argosy University, 2010 – 2013

Associate in Business Administration

Atlanta Area Technical College, 2006 – 2008

ADDITIONAL INFORMATION

•Languages: Fluent in English

•Technical Skills: Advanced knowledge of Excel, Word, PowerPoint, and Outlook; HR analytics and data visualization tools.

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