Customer Service Call Center
Resume:
PROFESSIONAL SUMMARY
A fully bilingual (English/Spanish) creative professional with experience in Insurance Claims, Customer Service, Sales/Marketing and Advertising. Will bring more than 20 years of experience with B2B Sales, CSR, Bidding and Consultative Sales. A self starter, self-trained, problem solver, detail and results oriented, critical thinker and a strategic and creative team player with excellent interpersonal and planning skills. Experience in MS Office, Photoshop and Adobe Acrobat Professional & MS Teams.
Open to learn new skills and procedures .
SKILLS
Fully Bilingual (English / Spanish)
Consultative Sales
Customer Service
Self starter, result and detail oriented, problem solver
MS Office
MS Teams
Fraud Detection
Spanish Interpreting
WORK HISTORY
CAREGIVER 08/2021 to 11/2023
Good Life Care Marietta, GA
To son via Appendix K emergency Covid-19 program.
Help on all his daily personal necessities.
Assist patient in feeding, bathing, putting his clothes.
Assist patient in transferring to his wheelchair
Assist in his physical therapies.
Daily clean his respiratory equipment.
Clean his clothes and set bed.
CAREGIVER 11/2020 to 07/2021
Michester Homecare Powder Springs, GA
To son via Appendix K emergency Covid-19 program.
Help on all his daily personal necessities.
Assist patient in feeding, bathing, putting his clothes.
Assist patient in transferring to his wheelchair
Assist in his physical therapies.
Daily clean his respiratory equipment.
Clean his clothes and set bed.
CUSTOMER CARE REP (CCR) (REMOTE) 10/2020 to 11/2020
Elixir Solutions Twinsburg, OH
Responsible for inbound – outbound calls in work from home call center.
Answer questions about employee benefits, enroll for benefits, explain benefits, unlock accounts.
CUSTOMER CARE REP 1 BILINGUAL (REMOTE) 05/2020 to 10/2020
OnProcess Technology Ashland, MA
Responsible for inbound – outbound calls in remote home call center.
Verify customer returned equipment for AT&T and orient them how to return.
SOLE PROPRIETOR 02/2019 to 01/2020
526 Creative Group Marietta, GA
Responsible for graphic design, website design; photography, B2B consultative sales, CSR, bidding and invoicing.
Coordinated, participated and made recommendations in creative processes.
Coordinated and followed up activities that strengthen brand design and consumer marketing areas.
BILINGUAL BENEFITS SPECIALIST (TEMP) 10/2019 to 12/2019
Aerotek/Hodges Mace Sandy Springs, GA
Responsible for inbound calls in call center.
Provided white-glove first-call resolution service to the clients.
Answer questions about employee benefits, enroll for benefits, explain benefits, unlock accounts.
SERVICE REPRESENTATIVE 06/2018 to 02/2019
Lincare Marietta, GA
Delivering oxygen tanks, DME supplies, provided demonstrations to patients on how to use and care of respiratory equipment.
Answered any question related to their equipment use and maintenance.
CSR II BILINGUAL (PART TIME) 08/2017 to 01/2018
Delta Dental Alpharetta, GA
Responsible for first call resolution to inbound calls in the B2C call center.
Working with customers in receiving payments, explaining benefits, solving refund problems.
Follow up with customers on complex situations.
REP I (BILINGUAL TEAM) 10/2015 to 08/2017
Comcast Business Smyrna, GA
Responsible for inbound & outbound calls in the business call center.
Worked with customers in the re-schedule department solving installation and scheduling problems.
Follow up with customers on complex installation and scheduling situations.
CLAIMS SPECIALIST TELE-WORK (BILINGUAL TEAM) 05/2013 to 10/2015
Aflac Columbus, GA
Responsible for processing accident policies for US, Puerto Rico and any non English claim
Trained and Certified Life and Health Insurance Specialist (CLHIS).
Ensured prompt response to internal and external clients with questions, complaints and concerns, providing an outstanding customer service.
Translate received documents from policyholders (Spanish/English).
CLAIMS SPECIALIST I (BILINGUAL TEAM) 10/2008 to 05/2013
Aflac Columbus, GA
Responsible for processing accident policies for US, Puerto Rico and any non English claim.
Trained and Certified Life and Health Insurance Specialist (CLHIS).
Ensured prompt response to internal and external clients with questions, complaints and concerns, providing an outstanding customer service.
Translate received documents from policyholders (Spanish/English).
Responsible for all fraud claims from Puerto Rico, Mexico & Cuba.
EDUCATION
33 credits towards M.S. Internet Marketing 01/2012
FullSail University Online (FSO), Winter Park, FL
B.S. Biology 06/1988
Universidad Del Sagrado Corazón, San Juan, PR
CERTIFICATIONS
Certificate Certified Life & Health Insurance Specialist 02/2009
Columbus Technical College, Columbus, GA
LANGUAGES
Spanish Native
.
Contact this candidate