Service Representative Customer
Resume:
Tiara Hilton
Service Representative
Portsmouth, VA 23703
*************@*****.***
A hardworking and dependable Service Representative with 10 years of Customer Service. I thrive in both team oriented projects and independent work environments. I am professional at all times, determined to accomplishing the goal at hand and giving customer satisfaction. Enterprise Holdings
November 2019 to Present
•Clean vehicle exterior by hand, brush or by operating washing equipment
•Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
•Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
•Determine need for and add windshield fluid, gas, oil, water and antifreeze
•Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
•Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
•May be responsible for maintaining an inventory of cleaning supplies
•May assist with local automobile deliveries
•Perform miscellaneous job-related duties as assigned KROGER June 2016 to Present
• Promote trust and respect among associates by communicating company, department, and job specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Assist in developing adequate scheduling to meet customer needs.
• Assist in training and developing associates on performance of their job.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend items to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Work Experience
Service Representative
BAKERY CLERK LEAD
Tidewater Community College
August 2020 to Present
HARDEE'S INC
June 2014 to July 2018
• Took orders and entered them into the point of sales terminal accurately.
• Provided Suggestive sales and answer menu questions.
• Collected money and provide correct change.
• Assembled orders, including condiments and other service items needed or requested.
• Ensured that guests receive only quality products.
• Served guests within designated service time.
• Kept sales area clean, organized and stocked.
• Assisted other sales representatives as needed.
• Maintained a cooperative, harmonious working relationship with management and fellow team members.
• Ensured personal appearance meets company standard and displays professionalism at all times.
• Recognized and adhered to all HR, sanitation, safety, and security policies and procedures to ensure a Safe and compliant environment for all.
• Prepare bakery items per customer requests using proper bakery equipment. • Offer product samples to help customers discover new items or products they inquire about. • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Assist in the development and implementation of a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with the department manager.
• Assist in the planning, organizing and supervision of the inventory process.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. CASHIER
Some College in Psychology
Education
High school or equivalent in General Studies
I.C. Norcom High School
September 2009 to June 2013
Attention to Detail
Customer Service
Adaptability
Multitasking
Proficient in Computers
Positive Attitude
Skills
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