Front Office Specialist

Ashanti Brutus

Seeking a challenging position that fosters professional growth while leveraging

my extensive experience, academic achievements, and honed skills to drive organizational advancement.

Decatur, GA

404-***-****

*************@*****..***

EXPERIENCE

Wellstar Kennestone Hospital / Colon & Rectal Surgery — Front Office Specialist

September 2024 - February 2025

- Greeted Patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.

- Answering Incoming Calls: directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.

- Collecting Co-Pays and any outstanding Balances adherence to the WMG LD90 cash management policy

- Checking Patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances and/or scheduling next appointment visits.

- Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experian, checking in patients, scanning insurance cards and IDs into the EHR, and ensuring completion of all necessary paperwork.

- Contacting Patients for appointment reminders.

- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.

- Working with both clinical staff and Physicians in a team approach.

- Other Duties as assigned by management.

NCR CORP, Remote — Hospitality Tech Tier II

July 2019 - April 2022

- Hardware Replacement and Troubleshooting: Proficiently executed hardware replacements and efficiently resolved hardware and software issues across various devices.

- Aloha Configuration Management: Demonstrated expertise in managing Aloha Configuration through Command Center, handling administrative tasks, security, and configurations.

- POS Terminal Administration: Managed POS terminal logins, security access, and menu programming, ensuring seamless operations. Technical SKILLS

Hardware Replacement

Epic Systems

Troubleshooting (Hardware and

Software)

Aloha Configuration

Command Center Administration

Customer Support

Network Diagnosis

Remote Technical Assistance

Refund Processing

Problem Escalation

Attention to Detail

STRENGTHS

Independent Work

Customer Service Excellence

Rapid Learning

Collaborative Team Player

Highly Adaptable

Client Relationship Building

Effective Communication

Interpersonal Leadership

- Client Support and Resolution: Provided effective support for ALOHA and RPOS clients, resolving account issues, and guiding customers through troubleshooting processes.

- Customer Relationship Management: Maintained strong customer relationships by following up on problem resolutions and delivering exceptional service.

- Ticket Management, Scheduling and Escalation: Successfully processed refunds, scheduling appointments for clients to receive their hardware equipment, managed support tickets, and ensured timely escalation for complex issues, guaranteeing customer satisfaction. EDUCATION

Kennesaw Mountain High School, Kennesaw GA —

Highschool Diploma

August 2005 - May 2009

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