General Manager Branch
Resume:
Jason (JJ) McAfee
***** ********** **, ********** *****, CA 92648
**@********.*** 949-***-****
Professional Summary
Accomplished General Manager with over 19 years of leadership experience in sales, operations, and team management. Skilled in driving organizational growth, improving employee morale, and implementing strategic initiatives to enhance efficiency and profitability. A dynamic leader known for inspiring teams, fostering a positive work culture, and maximizing employee potential. Proven ability to increase revenue, streamline operations, and ensure compliance with industry regulations. Professional Experience
General Manager / Branch Manager
Reagan Properties / United Lending Partners – Huntington Beach, CA 2017 – Present
Lead and train a team of 200+ employees, fostering a high-performance culture and enhancing sales productivity.
Develop and enforce company policies to ensure compliance with industry regulations and standards.
Identify and implement strategies to improve employee engagement, morale, and retention.
Oversee recruitment, onboarding, and development programs to attract and retain top industry talent.
Enhance customer service strategies to improve client satisfaction and drive repeat business. General Manager / Branch Manager / Broker
Newport Capital Group / Residential Finance America – Newport Beach, CA 2002 – 2015
Managed a sales force of 150+ representatives, increasing sales by over 35% year-over-year.
Developed and implemented training manuals for various departments to optimize efficiency.
Led the secondary sales team, ensuring successful loan packaging and risk management during market fluctuations.
Increased company profits by 30% while navigating the 2008 financial crisis.
Streamlined staff scheduling and budgeting processes to improve operational efficiency. General Manager
Lawry's Restaurant Group / Five Crowns – Dallas, TX & Corona del Mar, CA 1998 – 2002
Oversaw daily operations, staffing, scheduling, and inventory for two high-end restaurants.
Successfully relocated and relaunched a historical restaurant, hiring and training a new team.
Spearheaded marketing initiatives to attract a younger clientele, boosting overall revenue.
Organized large-scale events, including weddings, corporate gatherings, and the prestigious
“Beef Bowl.”
General Manager
Arcadoro / Pomodoro – Dallas, TX 1996 – 1998
Managed day-to-day operations of two upscale restaurants, increasing sales by over 25%.
Led a high-performing team and maintained exceptional staff retention.
Hosted high-profile clientele, including professional sports teams.
Enhanced restaurant branding, contributing to multiple awards from the Dallas Morning News. Wine Manager
Pappas Restaurant Group – Dallas, TX 1993 – 1996
Increased wine sales by over 30%, enhancing overall customer satisfaction.
Developed and executed a successful wine management program, strengthening vendor partnerships.
Conducted staff training on wine knowledge and pairings to improve guest experience.
Organized private dining events for high-profile clients, including the Dallas Cowboys. Education
Southern Methodist University – Dallas, TX
B.A. in Political Science
B.A. in Theology Relativism
Minor in Philosophy
Recruited for SMU's volleyball program and remained active in student leadership. Member of Alpha Tau Omega (ATO).
Santa Margarita Catholic High School – Rancho Santa Margarita, CA
Class President (All Four Years) ASB President
Varsity Athlete (Water Polo, Volleyball, Basketball)
First-Team All-American (Water Polo) Second-Team All-American (Volleyball) Skills & Expertise
Leadership & Team Development – Proven ability to manage and mentor large teams, fostering high morale and productivity.
Operations Management – Skilled in streamlining processes, budgeting, and implementing efficiency-driven policies.
Sales & Business Development – Track record of driving revenue growth and increasing profitability.
Strategic Planning – Adept at developing and executing strategies to achieve business objectives.
Customer Experience – Committed to enhancing customer satisfaction and building long-term client relationships.
Regulatory Compliance – Ensures adherence to industry standards, risk management, and operational protocols.
References
Jeff Farley
CEO Farout / Partner in Neft Beverages
Matt Benson
President of BDC Epoxy Systems
Chris Vail
Manager at Fortinet
Additional references upon request
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