Customer Service Representative

David Val

**** **. **** ***. ******* Fl. *****

***********@*****.***

409-***-****

Summary:

Dedicated and results-driven Bilingual Customer Service Representative with a proven track record in outbound and inbound call management.

Over 7+ years of working experience as a Customer Service Representative and Sales Representative. Skilled in handling calls 80-100 per day from customers promptly to avoid on- hold wait times with professionalism. Experienced in answering and making calls to clients to learn about and address their needs, complaints, and other

issues with products or services and following-up with customers on any outstanding matters and provide additional

assistance as needed.

Expertise with recommending products to customers, thoroughly explaining details, assisting customers with setting

appointments, special order requests, and arranging merchandise pick-up. Responsible for maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Proficient with Customer service, call handling, Oracle PeopleSoft, CRM Software-Aws Salesforce, Sales, Salesforce

and Microsoft office (Excel, Word) with typing speed of 35-40 WPM. Education:

Skills:

Skills Years of Experience Year to Year

Call Handling (Inbound/outbound) 6+ Years Jun 2015 to December 2024 Customer Service 6+ Years Jun 2015 to December 2024 Microsoft Office- Data Entry (35-40 WPM) 6+ Years Jun 2015 to December 2024 Skills:

Customer Service

• Administrative Support

• Oracle PeopleSoft

• Product Promotion

• Typing Skills 35- 40 Wpm

• Microsoft Windows

• Active Listening

• CRM Software-Aws Salesforce

• Brand Representation

• Typing

• Windows

Professional Experience:

• Sales

• AWS

• Microsoft Excel

• Microsoft Office

• Communication skills

• Phone etiquette

• Data entry

• Inside sales

• Warm calling

• Google Suite

• Microsoft Word

• Bilingual

Objectwin technology INC.– Remote - PA (Contract - 3.10 Years) July 2022 – May 2025 Customer Service Representative

Answered constant flow of customer calls with minimal wait times.

Provided primary customer support to internal and external customers.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cultivated customer loyalty, promoted repeat business and improved sales. Everise - Miami, FL (Call center - 2.1 Years) Jan 2019 to May 2022 Sales Representative

• Increased sales by offering advice on purchases and promoting additional products.

• Achieved monthly sales goals by promoting product benefits.

• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.

• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

Arise Solutions - Miami, FL (Fulltime- 2.1 Years) Jun 2015 to Mar. 2019 Sales/Customer Service Representative

• Increased sales by offering advice on purchases and promoting additional products.

• Achieved monthly sales goals by promoting product benefits.

•Assisted in product placement and visual merchandising and inviting appearance. Education:

Oswald Durand June 1996

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