Desk Technician Service

JOEL LEON

************@*****.*** Port Saint Lucie, FL 1-772-***-****

PROFESSIONAL SUMMARY

Results-driven IT Service Desk Technician with over 10 years of hands-on experience in end-user support, troubleshooting, and technical problem-solving across diverse environments. Adept at diagnosing hardware, software, and networking issues, deploying new systems, and delivering exceptional customer service. Bilingual (English/Spanish) communicator, committed to continuous learning and exceeding user expectations. TECHNICAL SKILLS

- Operating Systems: Windows, Mac OS, Linux, Raspberry Pi OS, Android, iOS

- Support Tools: ServiceNow, Remote Access Software, CRM Systems

- Networking: LAN/WAN, Active Directory, Network Troubleshooting

- Hardware: Desktop/Laptop Assembly & Repair, Imaging, POS Systems, Printer Setup

- Software: Microsoft Office Suite, Software Installation & Upgrades, UI Troubleshooting

- Ticketing: Incident & Request Management (ServiceNow, others)

- Other: Data Backup & Recovery, Inventory Management, Peer Training

- Languages: Fluent in Spanish and English

PROFESSIONAL EXPERIENCE

• IT Service Desk Technician / Lifecycle Deployment Beacon Hill / Cleveland Clinic – Stuart, FL

Jan 2024 – Jun 2025 (Long-term contract)

• Deployed and imaged desktop computers, ensuring correct installation of drivers and business-critical software.

• Provided on-site and remote support for hardware, software, and network connectivity issues.

• Assisted with setup and troubleshooting of new employee workstations and office equipment.

• Maintained and tracked inventory of spare parts and equipment.

• Diagnosed and resolved complex technical issues using tools like ping tests and configuration checks.

• Computer Repair Technician

Revelation Technologies, Inc. – Port Saint Lucie, FL Dec 2020 – Dec 2024 (Self-Employed)

• Diagnosed and repaired computer hardware and software problems for clients.

• Performed system upgrades, installations, and routine maintenance on desktops and laptops.

• Delivered customer support in person and via remote tools.

• Inventory Specialist

Robert Half – St Lucie West, FL

Aug 2023 – Dec 2024 (Short-Term Contract Role)

• Managed merchandise, tracked inventory levels, and collaborated with purchasing to optimize stock.

• IT Support Specialist

NCR Voyix Retail, Essintial, L & P Services, Resource Solutions Group, HelloTech, Strategic Systems, Barrister Global, and others

Jan 2021 – Oct 2023 (Short-Term Contract Roles)

• Provided onsite and remote IT support for businesses, including PC setup, data migration, and POS system staging.

• Troubleshot issues related to Windows and Mac OS, networking devices, and peripherals.

• Conducted remote desktop support, printer setup, and phone system line testing (including Cisco).

• Delivered user training and technical guidance for hardware and software.

• Cell Phone Repair Technician

iFixAndRepair / HIGH TECH Repair Services/ACT Computers – Port Saint Lucie, FL Jun 2020 – Jul 2020; Nov 2021 – Dec 2021 (Seasonal work)

• Diagnosed and repaired smartphones, tablets, laptops, and desktops.

• Provided front-line customer service and support for device troubleshooting

• IT Assistant & Peer Mentor

employU, Inc./ Bailes Consulting Services – Port Saint Lucie, FL Jun 2018 – Jul 2021 (Permanent)

• Supported technical needs for office staff and clients with special needs.

• Taught basic tech skills and provided mentorship to students and young adults.

• Managed data entry requests using custom CRM systems.

• Target Tech Associate

Target – Port Saint Lucie, FL

Nov 2019 – Jan 2020 (Seasonal)

• Delivered customer support in the electronics department, helping customers make informed tech purchases. EDUCATION & CERTIFICATIONS ADDITIONAL INFORMATION REFERENCES: EDX Linux Certification 2016 Bilingual: English and Spanish Furnished upon request Certified Peer Mentor 2018

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