Customer Service Early Childhood & Elderly Care

Kathy Woods

*** ******* ****, ****** *****, GA **248

818-***-**** (c) Email: *****@***********.***

OBJECTIVE: Customer-oriented support professional looking to use interpersonal and problem- solving skills to deliver swift resolutions. Proven record of handling all products and transactions in a fast and friendly manner. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. EDUCATION

Los Angeles Valley Community College, Valley Glen, California Completed 12 credit hours toward a BS in Early Childhood Development 2001, 2004-2005 University of Cincinnati, Cincinnati, Ohio

Completed 54 credit hours toward a BS in Early Childhood Development 1988 - 1990 PROFESSIONAL EXPERIENCE

Superior Superb Quality Services Inc, Johns Creek, Georgia 02/2025 to present Caregiver

• Perform daily activities and tasks inside the patients living space.

• Maintain personal hygiene for better health and housekeeping to ensure a tidy environment.

• Transport and accompany patients outdoor for shopping, community meetups and medical check-ups.

• Prepare delicious and healthy meals as per nutritionist instructions.

• Provide customer service to schedule appointments. Agape Family Healthcare Services Inc, Johns Creek, Georgia 12/2023 to 02/2025 Caregiver

• Perform daily activities and tasks inside the patients living space.

• Maintain personal hygiene for better health and housekeeping to ensure a tidy environment.

• Transport and accompany patients outdoor for shopping, community meetups and medical check-ups.

• Prepare delicious and healthy meals as per nutritionist instructions.

• Provide customer service to schedule appointments. Grace4Champions, Locust Grove, Georgia 9/2020 to present Chief Executive Officer

• Manages the daily operations of a nonprofit organization that develops partnerships with individuals and companies in the local community to obtain the tools and resources needed for classrooms to ensure the success of all students.

• Assists customers with donations through telephone calls, online messaging, and email applications.

• Serves as first point of contact for online customer communications and gives information on services and products.

Uber Driver/Uber Eats, Los Angeles California & Atlanta, Georgia Public Driver 1/2017 to 10/2019

• Safely and efficiently delivered multiple passengers daily.

• Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes.

• Maintained a clean and safe vehicle to enhance the passenger experience.

• Consistently received high ratings from passengers for excellent service.

• Delivered food to customer orders place through Uber Eats. Kathy D Woods Store, Locust Grove, Georgia 7/2014 to present Chief Executive Officer

• Manage daily operations of online ready-to-wear clothing company showcasing fashions expressly designed for Adult Little People.

• Answers questions regarding accounts, products and services.

• Assists customers with selection and purchase of products and services and verifies billing amount, considering available discounts, special pricing and shipping costs.

• Receives and processes customer's orders, returns and exchanges.

• Provides order information including order/invoice date, total, shipment dates and tracking information.

• Maintains records of all contacts and results.

• Creates and maintain customer service reports.

St Marks Day School, Glendale, California

Lead Teacher 9/2006 to 2/2016

• Provided potty training as an alternative lifestyle.

• Coached parents experiencing first time detachment from preschool children.

• Prepared lesson plans and managed classroom behavior.

• Provided leadership and mentored teachers in classroom of two-year-olds new to social environment.

Teachers On Reserve, Glendale, California

Substitute Teacher 9/1999 to 9/2006

• Performed on-call services to assist private schools with teaching preschool and special education children.

• Created individualized education programs (IEPs) and teaching methods for each student.

• Interact with parents, support staff, and other teachers to create a better learning environment.

• Monitored student progress, behavior, and social development, and evaluate their work.

• Used special tools and equipment, and teach life skills. Sun Valley Daycare, Glendale, California

Teacher / Assistant Director 9/1998 to 9/1999

• Prepared lesson plans and managed classroom behavior.

• Provided a safe and healthy learning environment.

• Responsible for administering medication, menu planning and food preparation.

• Provided leadership and mentored teachers in classroom. Cincinnati Public Schools (Project Succeed Academy), Cincinnati, Ohio Instructor Assistant 9/1996 to 8/1998

• Responsible for setting up and conducted classroom activities for weekly lessons.

• Assisted kindergarten teachers with children with social and emotional behavioral issues.

• Provided after-school tutoring for students.

Hamilton County Community Action Agency (HeadStart), Cincinnati, Ohio Assistant Teacher 4/1994 to 9/1996

• Assisted primary teachers with the implementation of an early childhood curriculum.

• Provided students with an instructional approach based on their age with care and nurturing.

• Developed weekly lesson plans and organized classroom activities. SKILLS

Proficient in Microsoft Office Suite.

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