Customer Service Guest

MELISSA LANDIN

**** ******** **** **. *******, FL 32824 P: 407-***-**** ***************@*****.***

Providing exceptional customer service for over 9 years and aiming to use my skills effectively to continue to build within a company to reach my potential.

EXPERIENCE

SUMMER HOUSE AT THE AIRPORT ORLANDO, FL MARCH 2022-PRESENT

SERVER

Provide efficient, friendly guest service to a 3-6 table sections

Use sales techniques to present and encourage current promotions to guests

Ability to effectively communicate in order to perform and follow job requirements

Ability to multitask calmly and effectively in a busy, stressful environment

work in a confined, crowded space of variable noise and temperature levels

Comply with all safety and sanitation guidelines and procedures

WESTGATE RESORT ORLANDO, FL APRIL 2021- JANUARY 2022

HOST AND SERVER

Providing customer service to customers in a friendly environment

Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues

Greeting and seating guest, as well as taking order to provide quality service

Upsale products to maximize customer experience while at the resort

HILTON GRAND VACATIONS ORLANDO, FL MAY 2019-MAY 2020 (FURLOUGHED)

CUSTOMER SERVICE/ HOST/ SERVER

Kept register accurate through correct billing, payment processing and cash management practices

Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons

Greet and seat guest while providing excellent customer service

MELISSA LANDIN

1021 Landstar Park Dr. Orlando, FL 32824 P: 407-***-**** ***************@*****.***

DOLLAR TREE ORLANDO, FL MARCH 2015-APRIL 2019

ASSISTANT MANGER

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs

Monitored employee performance and developed improvement plans

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

Trained team members in successful strategies to meet operational and sales targets

EDUCATION

BUSHWICK HIGH SCHOOL BROOKLYN, NY 06/2008

HIGH SCHOOL DIPLOMA

GENERAL STUDIES

SKILLS

Exceptional Customer Service and problem-solving abilities

Team player

Clear and effective communication skills

Detail Oriented and able to multitask

Punctual and dedicated to work

Contact this candidate