Administrative Support Assistant
Resume:
Claudia Bagshaw
Address: *** ********* *** *** ******, CA 94903 Cell: 415-***-**** Email: *******.*******@*****.*** Summary
Courteous, seasoned, and highly dedicated professional with over 40+ years of experience in dispatching and administrative support, now seeking to apply these skills to a new role as well as expanding my skill set. Proven ability to quickly learn new protocols and systems with a strong work ethic and attention to detail. Adept at managing high-volume tasks with accurate record-keeping in a fast-paced environment. Capable of working independently or in a team to achieve organizational goals, while delivering excellent customer service, resolving inquiries, and ensuring customer satisfaction. Known for professionalism, adaptability, and a strong commitment to maintaining confidentiality and accuracy. Core Skills & Abilities
Proficient in both Windows and Mac
Advanced Microsoft Office applications expertise (Word, Excel, and PowerPoint)
Fast typing speed of 60+ wpm with accuracy
Exceptional organizational and detail-oriented skills
Team-Oriented and flexible
Excellent communication and interpersonal skills
Effective problem-solving abilities
Professional Experience
Administrative Assistant 1/2019 - Current
AAA San Rafael, CA
● Organized and processed all paperwork for the employees, ensuring accurate record-keeping
● Handled company banking deposits as well as sending out billing to make sure all payments with vendors were done in a timely manner
● Worked collaboratively with different AAA sites as well as employees, ensuring smooth workflow and communication
● Managed sensitive client information with discretion, maintaining confidentiality, and professional decorum
● Prioritize multiple tasks in a fast-paced environment, resolving any issues with employees or clients efficiently
● Managed and coordinated schedules, ensuring timely and accurate dispatch of personnel or services
● Served as the primary point of contact for clients, answering phone calls, and addressing all inquiries
● Ensured all vehicles stayed up-to-date with necessary inspections and certification
● Ordered and maintained all supplies for the site (i.e. uniforms, office supplies, tools for the trucks, etc.)
● Acted as the liaison with IT to resolve any technical issues that would arise
● Facilitated new hire onboarding, entering employee data into the system Dispatcher 10/2018 – 1/2019
All City Tow Healdsburg, CA
● Dispatching for two service stations for 4 to 5 drivers on a daily basis making sure all calls are being ran on time
● Making sure all pertinent paperwork is done accurately and on time
● Answered multi-line phone operations and in-person member concerns with high levels of accuracy and professionalism
● Worked with local enforcement and AAA to verify all service requests and emergency call-outs were attended to in a timely fashion
Dispatch Manager 07/1991 – 09/2018
Redhill Towing and Autobody San Rafael, CA
● Dispatching between 150-200 calls a day for two service stations that held between 12-15 drivers on a daily basis verifying all calls are being ran with a goal of 45 minutes or less
● Work with drivers, dispatchers, and management to maximize driver efficiency to achieve station goals
● Answering multi-line phone operation and in-person member concerns with high levels of accuracy and professionalism Experience in cash handling and credit card processing
● Manage both payroll and scheduling for both drivers and dispatchers while monitoring incoming calls
● In constant communication with members to inform them within a timely manner of updated etas, status changes, etc.
● Train all new dispatchers making certain they are comfortable and familiar with company policies and procedures
● Works on CHP’s contract verifying all necessary paperwork and strict deadlines were met in a timely fashion
● Make sure daily flow of paperwork is done accurately and on time Education
Petaluma Christian Academy 1985
● High School Diploma Petaluma, CA
Professional Development and Accomplishments
Awarded Dispatcher of the year 1992
Awarded Employee of the year 1994
Awarded Employee of the month 2023
References
Joe Calluso
(Former) General Manager
Rehill Towing and Autobody
428 Irwin Street
San Rafael, CA 94901
Peggy Heath
Dispatcher
San Rafael Police
1400 Fifth Avenue
San Rafael, CA 94901
Relationship: Friend
Contact this candidate