Customer Service Data Entry

SR

SHEROD RODGERS

*****************@*****.*** 702-***-**** North Las Vegas, NV 89081

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Research abilities

Call Routing

Client communications

Operating telephones

Strong Organization

Data entry and tracking

Strong problem-solving skills

Customer communications

valley oaks medical group Las Vegas, NV

Answering Service Operator

01/2022 - 08/2024

Customer service.

Followed up with customers on outstanding requests or orders placed over the phone.

Utilized problem-solving techniques to resolve complex customer inquiries.

Verified customer accounts by obtaining additional information as needed. Maintained a professional attitude while handling difficult situations. Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Took messages from callers and accurately relayed details to intended staff. Wells Fargo Las Vegas, NV

Customer Service Manager

01/2018 - 01/2022

Conducted regular training sessions for staff on new products, services, and customer service techniques.

Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Created reports on customer feedback, complaints, and suggestions for management review.

Developed and implemented strategies for providing excellent customer service experience.

Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents. 711 Gas Station Las Vegas, NV

Store Manager

11/2016 - 01/2018

Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Conducted daily store operations, including opening and closing Summary

Skills

Experience

procedures and cash handling.

Prepared monthly reports on sales figures, expenses, profits. Recruited, trained and supervised new employees.

Updated POS system with new products and promotional offers. Resolved customer complaints in a timely manner.

Established customer service standards and monitored staff compliance. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Wheaton College Wheaton, IL

Business Administration And Management

Education and Training

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