North Carolina Customer Service

Scott M. Karriker

*** ****** ******* ***** ******#: 704-***-****

Salisbury, NC 28146 *********@********.**.***

Education: Double Major: Bachelor of Arts in Business and Economics, North Carolina State University, Raleigh, North Carolina

Successful completion of the North Carolina Licensing Board for General Contractors Exam in 1994: Former Certified Building Inspector.

License- NC Commercial Building License, No. 33791

Certificate-OSHA 10 Hour Outreach Training Program-Construction

Experience: General Contractor/Project Manager (Jan21-present)

As a General Contractor, responsible for quoting, bid selection, purchasing, scheduling, maintaining a critical path, customer service, warranty work, contracts to customer and subcontractors, working with inspection departments and customers and maintaining a budget for residential construction and repairs. Responsible for managing 18 subcontractors and 7 different suppliers in Residential Construction.

Business Development Manager/ Regional Sales Manager

Superior Walls of North Carolina, Salisbury, NC (June03-Jan21)

Worked with Public and Contractors with precast concrete walls. Business to Business sales. Applications included below and above ground, commercial and residential projects. Territory consisted of the piedmont area of NC and other areas if required by builders. Ability to develop a structure in self-employment atmosphere, schedule drawings, site preparation, installations and oversee project until completion and problem solve each situation as needed and grown territory vertically. Technical duties included working with Corporate Office on test methods, Department of Insurance for engineered drawings, inspection issues and presentation before the Building Code Council regarding waterproofing/dampproofing. 2007 sales exceeded $985,000. Further duties included payment negotiations, customer service, and working with top-level management.

Code Enforcement Officer

Rowan County Government, Salisbury, NC (Jan 03-June 03)

Responsible for commercial and residential inspections in Building, Plumbing, Electrical, Mechanical, and Fire inspections for daycares, schools, foster homes, and businesses in Rowan County. Duties included: Plan Reviewal for residential and commercial buildings, interaction with public and contractors, continued education, code interpretation, and local permitting processes.

Assistant Superintendent

RJ Fisher Construction, Concord, NC (Currently dissolved) (May 01-Dec 02)

Worked with Superintendent in commercial construction. Duties included: footing layouts, concrete forms, setting batter boards, detailed attention to elevation heights, miscellaneous concrete work, setting doors, backing and following up behind and managing subcontractors. Projects include a four-story parking deck and 18,000 square foot nursery and gymnasium. Able to use Bobcat, skytrack, forklift, manlift, laser level and transit. Other related trades of experience: electrical, alarms, home automation, framing and carpentry.

Regional Account Representative

ACC Communications, Concord, NC (Currently dissolved) (Feb 00-april 01)

Trained in-store operations and responsible for developing new accounts and follow-ups. Developed a local territory from 0 accounts to over 100 in 5 months. Provided Nextel, Alltel, Bell South and paging services and discussed rate plans with possible add-ons and accessories. Completed Nextel training classes and aided in retail operations as store manager when needed.

General Manager / V.P. Operations

Computer Basics, Inc., Salisbury, NC (Nov.97-Dec.99)

As first General Manager, assessed and fulfilled personnel needs, worked with all divisions to develop a daily structure and aid in operations and provided guidance for direction of company. Responsible for daily business decisions, provided necessary leadership to tie all areas together and developed the first residential wide area network. Staffed two vice-president positions, first internet technical support, while maintaining a center point for entire company. Initialized marketing program with direct mailers, billboards, and periodicals and solidified the purchasing habits, warranty claims and customer service support. Set market prices, targeted precise customer base and determined specific and most profitable areas of the industry. Upon acquisition of software company, maintained accounts payable and payroll. Heavily involved in management of office staff and related responsibilities. Proficiency in Quickbooks, Peachtree, Microsoft Applications, Excel, Word, Quatro Pro and Outlook.

National Account Representative

Staclean Diffuser Company, Salisbury, N.C. (Nov.95-Nov.97)

Responsible for sales in 7 states and international inquiries for baghouses, fabric filters, cages, diffusers and miscellaneous replacement parts. Business to Business Sales. Duties include obtaining bids for resale, quote inquiries and reviewal, technical assistance for customers, prospecting, and follow-ups. Ability to learn a technical field, sense the needs and assess the issue on specific accounts is demonstrated. Introduced new product which created highest profit margin in company history and added approximately 500 new accounts for existing territory. Negotiation skills used daily, and capability to converse on large transactions with regard to credit and lead times.

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