Sales Manager Customer Service

Francisco Reyes

***** ******* ****** #*, **********, CA. 91311 • 818-***-**** • *********@*****.*** Export Sales Manager with over 30 years of experience in the Automotive Parts Industry. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Consistently saved costs while improving profit margins and increasing profits. I take pride in being a highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. I provide thorough answers and solutions and provide exceptional customer service.

E xperience

8/1997-8/2024 EXPORT SALES MANAGER IMC INC. CANOGA PARK, CA.

• Handled incoming calls, messages and addressed phone requests

• Investigated and resolved customer complaints to foster satisfaction

• Operated with the highest integrity, built trust and earned sustained credibility with internal and external clientele

• Produced, reviewed and submitted documentation to shipping department to facilitate smooth cargo movements

• Tracked customer shipments requirements to improve customer satisfaction while increasing service efficiencies

• Identified and resolved process issues to encourage smoother workflow and overall business growth

• Developed strategy and managed market communications that drove product demand

• Developed, updated and maintained database of existing and potential customers

• Converted community contacts into potential clients through networking, consistency and credibility

• Analyzed current business plans, identified inefficiencies in existing processes and tracked performance following implementation of improvements

• Offered pricing and feature recommendations to management and cross-functional teams

• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base

• Developed and executed targeted relationships and account development strategies Skills

• Sales and Marketing

• Account Management

• Quality Customer Care

• Logistics Coordination

• Teamwork/Collaboration

• Sales Goals/Sales Management

• Project Management

• Business Planning

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