Talent Acquisition Human Resources

GRACE TAIWO

************@*****.*** · 469-***-****

A dedicated and accomplished management professional with over 7 years of experience in back-end management and human resources. Proven ability to lead teams in delivering exceptional service, with a strong grasp of operational requirements and human resource functions. Skilled in talent acquisition, employee development, and performance management to foster a high-performance workforce. Expertise in project management, with a successful track record of overseeing large-scale projects and budgets while aligning with organizational goals.

EXPERIENCE

AUG 2023 – PRESENT

OPERATIONS MANAGER, vIRGINIA gARCIA mEMORIAL health Center

Spearhead operations across 3 clinic locations, overseeing a team of 62 employees to drive operational excellence, maximize employee retention, and manage multi-million-dollar budgets. Successfully increased clinic profitability by 12%, consistently surpassing key performance indicators (KPIs). Partner with senior leadership to optimize processes, enhance workflow efficiencies, and implement growth strategies, resulting in improved patient satisfaction and service delivery.

MAR 2022 – JULY 2023

LEAD RESOURCE COORDINATOR, Oregon health and Science University

Led training programs for new hires while managing shift rotations, scheduling, and ensuring compliance with HIPAA regulations. Streamlined billing processes and insurance verification, contributing to a more efficient and compliant workflow. Played a key role in patient interactions, ensuring accurate billing and timely claims processing, all while maintaining exceptional service standards.

OCT 2018 – JULY 2022

HUMAN RESOURCE GENERALIST, Virginia mason franciscan health

Managed end-to-end recruitment and onboarding processes, effectively communicating company policies and benefits to new hires. Collected and analyzed employee feedback through surveys and interviews, providing actionable insights that drove operational improvements. Ensured compliance with internal policies and legal regulations, partnering with management to address employee performance issues and promote a positive, engaged workforce.

EDUCATION

Louisiana State University - Shreveport

Master of Business Administration (Ongoing)

Southern New Hampshire University

Bachelor’s Degree in Business Administration and Management, 2024

Dallas Community College

Associate of Science, 2019

SKILLS

Executive-Level Operational Management

Talent Acquisition & Workforce Development

Strategic Project & Program Management

Advanced Customer Relationship Management (CRM)

Medical Billing & Scheduling Expertise

Cross-Functional Team Leadership

HIPAA Compliance & Risk Management

EPIC Systems Proficiency

Performance & Compliance Optimization

Strong Analytical & Data-Driven Decision Making

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