Customer Service Representative

Summary

Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients front desk agent with 10 years of experience using customer service and excellent organizational skills to provide consistent service to clients. Proven call center representative with 15 years of experience handling customer service issues and representing the company, including fielding calls from supervisors. Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients.You enjoy working in a high-volume call center environment. I can gain/build instant rapport with people over the phone. I can demonstrate empathy and the patience to deal with difficult callers or complex requests. I am detail oriented and able to problem solve.

You can comply with all company policies, including HIPAA/PHI policy. I strive to meet/exceed individual performance goals in the areas of: Call Quality, Adherence, Attendance and other Contact Center objectives.

I am fun to work with! We are looking for team members who bring joy to the work they do. Experience

Health Care Specialist

Lingo Staffing • Lauderhill, FL

01/2023 - 05/2025

Provided excellent customer service by assisting elderly people and children, with disability, with the the healthy benefits program or the Florida Kidcare

Sales Rep/Merchandiser

TPUSA/AT&T

08/2022 - 12/2023

Assisted customers throughout their shopping spree and ensured that they had a positive shopping experience. Closed by ensuring that cash has been received and that the product was delivered promptly. Made courtesy calls to the customer to ensure that they were satisfied with their purchase. Maintained product in store racks, shelves, displays, and coolers by identifying replenishment needs. Transported products between backroom and display floor with manual equipment. CSR -

CSR

Williams-Sonoma, Inc.

08/2020 - 06/2022

IT support Duties: Resolve technical issues related to network interruptions. Actively update, maintain and monitor all aspects of computer networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Replace parts as required. Provide support, including procedural documentation and relevant reports. Prioritize and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers. Gather data to identify and evaluate technical purchasing options. Customer Service Representative

Experigo

01/2017 - 06/2020

Resolved customer complaints via phone, email, mail, and social media. Utilized telephones to reach out to customers and verify account information. Greeted customers warmly and ascertain the problem or reason for calling. Canceled and upgraded accounts. Assisted with placement of orders, refunds, or exchanges. Advised on company information. Accepted Ilmond Cesar

************@*****.*** / 954-***-**** / Lauderhill, FL payment information and other pertinent information such as addresses and phone numbers. Answered questions about warranties and terms of sale. Suggested solutions when the product malfunctions. Informed customers of deals and promotions. Sold products and services. Utilized computer technology to handle high call volumes. Compiled reports on overall customer satisfaction. Home Health Care Aid Atlas Care Connect 01/2016 - 11/2017 Provided informal counseling, support, and follow-up. Advocated for local health needs. Entered billing information and collected payments when required. Entered data and processed as required by test order. Performed verification of patient demographic information. Assisted with compilation and submission of monthly statistics and data. Entered billing information and collected payments when required. Researched information and confirmed, verified, and electronic orders by utilizing lab technology systems

Tax Expert/Assistant Manager

New Generation Tax • Lauderhill, FL

01/2014 - 01/2016

Performed relationship-building activities with clients to increase customer retention rate by 100% Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence Upheld client privacy by removing all identifying information prior to any communication with a client Grew revenue by 89% per year by identifying new customers and building long-term relationships Customer Service Representative

Liveops Nation / remote / independent contractor

02/2011 - 01/2014

As a CSR Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Met merchandising standards by keeping store stocked and products faced. Responded to telephone inquiries and complaints following standard operating procedures. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Interpreter and Translator

ClearSource

02/2007 - 11/2010

Highly proficient in English, Spanish, French and Haitian Creole Impartiality. Able to accurately and idiomatically turn the message from the source language into the target language without any additions, omissions or other misleading factors that alter the intended meaning of the message from the speaker. CSR - Customer Service Representative

Qurate Retail Group Inc

01/2005 - 11/2009

CSR Bilingual French Engaged with customers to identify service needs and determine appropriate o erings. Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions. Resolved billing issues and complaints and processed and posted payments to accounts. Participated in training sessions designed to improve performance in customer service roles. Used native tongue to negotiate and implement payment plans for customers past due or in collections. Skills

Customer service, Computer literacy, Food service, Time management, Communication skills, Sales, Microsoft o, ce, Microsoft excel, Time management, Data collection, English, Computer skills English, Chinese, Spanish, French English, Spanish, French

Education

GED

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