Customer Service Talent Acquisition

WESLEY GARVIN

Email: ***.**@***.***

Phone: 401-***-****

Objective

Experienced operations manager with over 20 years of customer service expertise seeking a challenging role as a Customer Service Support Specialist. Proven success in organizational staffing processes, management, leadership, and talent acquisition. Skills

• Sales and Hospitality Recruitment

• Excellent Communication Skills

• Business Development (Non-Profit

and For-Profit)

• Strategic Planning & Leadership

Training

• Proficiency in MS Office

• Project Execution & Management

• Public Speaking

• Exceptional Customer Service

• Proficiency in ATS (Oracle/Peoplesoft)

• Learning and Development Specialist

• Salesforce

Professional Experience

AAA America Automobile Association Member Service Counselor June-23 to Present

• Developed comprehensive knowledge of products and services offered by AAA Northeast.

• Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership.

• Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives.

• Makes changes to existing memberships and assists members with many different types of issues.

• Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Amazon, TSA, Registry Services). Delta Airlines – Customer Service Rep (Jan 2023 – June -23)

• Greet, guide, and assist customers with the baggage check-in process.

• Utilize computer systems to sell, print, and reissue tickets.

• Manage the check-in process, ensuring proper travel documentation for customers.

• Tag baggage and perform lifting tasks.

• Use computers for seat availability, gate announcements, flight status, and boarding processes.

• Promoted to Station Safety Coordinator within 2 months of hire. STAND INT’L. Cumberland, Rhode Island – Business Developer (09 - Present)

• Provided IT support for "Choices4 Teens," a youth nonprofit organization in Brockton, MA.

• Assisted "Choices4 Teens" in receiving a grant from AAA Northeast in 2020.

• Founded New England's first student leadership organization, STUDENTS TAKING ACTION NOW WITH DETERMINATION (STAND).

• Developed and managed recruiting programs and initiatives.

• Successfully competed in Rhode Island RFP for funding and developed statewide leadership conferences.

• Created and managed budgets, negotiated contracts, and executed fundraising events.

• Recruited and developed boards, increased program graduation rates, and enrollment.

• Served on the board of directors for the national organization of adult learners: VALUEUSA.

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FEDCAP - Providence, RI – Employment Specialist/Placement Specialist

(02/16 – 07/17)

• Established trust and rapport with program participants.

• Conducted comprehensive intakes and developed service plans.

• Critiqued resumes and maintained knowledge of various occupations for effective placement.

• Advocated for adult education and workforce training programs.

• Collaborated with external providers, workforce boards, and government agencies.

• Ran reports and used data for planning daily and weekly tasks.

• Provided job coaching services and built effective communication with participant's providers.

• Represented FEDCAP positively with stakeholders and in the community. Education

• Bits and Bytes of Computer Networking Course Certificate (10/20)

• Technical Support Fundamentals Course Certificate (08/20)

• General Equivalency Diploma

• Midwest Academy’s Organizing for Social Change Certificate

• Marriott Award certificate for Sales Force One DC Metro Launch Volunteer Experience

• Conducted Leadership for Adult Learners workshop at the State Adult Education Conference in San Antonio, Texas.

• Volunteer at Ronald McDonald House in Providence, RI.

• Volunteer for holiday meal service, kitchen work, and storeroom stocking in Providence, RI.

• Volunteer for culinary support for faith-based organizations.

Contact this candidate