Service Associate Quality Assurance
Resume:
Jasmine Cephas
Philadelphia, PA *****
****************@*****.***
CPR/First Aid certified professional with a deep knowledge of HIPAA/OSHA regulations. Proficient in Microsoft Word, Excel, and PowerPoint, with expertise in Epic and Medisoft software. Motivated individual excelling independently and as part of a team, showcasing strong collaborative skills in a team environment.
Skills
Point-of-sales systems
Customer service excellence
Stock replenishment
Complaint handling
Customer support
Quality assurance
Work History
Access Service Associate
Penn Medicine Access Center, Philadelphia, PA, USA
February 2022 - December 2023
Scheduling and registration of appointments
Answering phones in a polite manner and following department protocol
Composing messages in an understanding manner
Knowledge of Insurance, medical terminology and EMR
Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Clinical Service Associate
Pennsylvania Hospital Cardiology Dept., Philadelphia, PA, USA
January 2016 - September 2020
Greet each patient with a smile and actively listen to health concerns
Scheduling and registration of appointments
Medical history management for patients
Reconciliation of medication lists
Take and Record vital signs including blood pressure/EKG
Interpret blood orders and perform phlebotomy tests
Track and Perform PT/INR levels
Make PT/INR Reminder Phone Calls
Perform Electrocardiogram
Trained and taught 4 new employees in 2017.
Receptionist
Society Hill Dermatology Dept., Philadelphia, PA, USA
March 2014 - December 2015
Answer Phones in a polite manner
Schedule patient appointments
Maintain a very well organized desk
Compose messages in an understanding manner
Assist with biopsies
Cashier
Fresh Grocers, Philadelphia, PA, USA
August 2012 - February 2015
Greet customers with a pleasant demeanor
Maintain a clean and organized work area for guests
Assist with customers' needs
Ensure that cash register is correctly balanced at the beginning and end of shift
Greeted customers entering store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Medical Assistant Extern
Davita Dialysis, Philadelphia, PA, USA
July 2013 - August 2013
Perform and record patient vital signs
Provided chronic hemodialysis therapy
Responsible for setting up and monitoring dialysis machines
Explained dialysis procedures and operations
Connected hemodialysis machine to access in patient's forearm
Administered quality patient care in a considerate and respectful manner
Obtained client medical history, medication information, symptoms, and allergies.
Welcomed patients and inquired about wellbeing since last treatment.
Sought feedback and guidance from supervisors to continuously improve performance.
Education
Diploma in Medical Assistant Program September 2013
Everest Institute, Bensalem, PA
Accomplishments: Student Ambassador, Dean's List
GPA: 3.4
High School Diploma June 2011
Parkway West High School, Philadelphia, PA
Externship Experience
Medical Assistant Extern, Davita Dialysis, Philadelphia, PA, 07/13-08/13, Perform and record patient vital signs, Provided chronic hemodialysis therapy, Responsible for setting up and monitoring dialysis machines, Explained dialysis procedures and operations, Connected hemodialysis machine to access in patient's forearm, Administered quality patient care in a considerate and respectful manner
Contact this candidate