Customer Service Data Entry

C. Leigh Anderson

Kuna, Idaho *****

208-***-**** ********@*****.***

https://linkedin.com/in/leigh-anderson-star721

SUMMARY:

Experienced and results-driven procurement and estimating professional with extensive experience in managing vendor relationships, purchasing, estimating, and customer service. Adept at optimizing procurement processes, negotiating vendor contracts, and ensuring cost-effective sourcing. Proficient in managing teams and projects, driving revenue growth, and maintaining high-quality standards. Seeking new opportunities in procurement or estimating to leverage my skills and contribute to the success of a dynamic organization.

EDUCATION:

•1988 Idaho State University - B.B.A. Management & Organization EXPERIENCE:

Client Integration Specialist RR Donnelley Nov, 2023 - May, 2025

• Client interfacing as main point of contact.

• Watching customer postage counts to make sure funds are available.

• Updating Statement of Works for client to sign

• Approving invoices for monthly billing

Estimator/Buyer KP, llc Nov, 2016– Aug 2023

• Processing quote requests for printing, mailing and kitting. Working with trade vendors for pricing and managing pickup and deliveries to ensure meeting customers expectations.

• Qualifying and on-boarding new vendors and service providers.

• Purchasing raw materials, trade services and supplies. Maintaining PPE supplies for employees' safety during Covid epidemic.

Lead CSR/Account Manager Printcraft Press, Inc. March, 2006 – August 2016

• Responsible for staffing and continuous training of the customer service department.

• Handling major accounts. Providing accurate quotes, ensuring on time deliveries, and supplying weekly reports to insure adequate stock levels.

• Purchasing outsourced components to produce medical testing kits. Reviewing usage to adjust on hand levels both raw supplies and finished goods.

• Reviewing reports from two customer warehouses to monitor levels for replenishment ..

• Creating and maintaining spreadsheets at three months and twelve months rolling Average.

• Negotiating vendor contracts for products.

• Monitoring quality of customer goods under ISO 9000 standards.

• Generating five million in annual revenue in 2015. Project Manager/Furniture Buyer/CFS Manager Corporate Express, Inc Jan.,1997 – Feb., 2006

• Supervising furniture support staff to ensure accurate quotes on custom furniture and providing all essential training to achieve profit levels.

• Procurement of stock and special order furniture by negotiating pricing and expediting P.O.s. • Ranked consistently in top two across corporate warehouses with average 98% fill and 99% turn rates.

• Quoting and some design on custom projects. Checking AutoCAD drawings on panel and filing systems; confirming parts and electrical.

• Arranging delivery and hiring outside installation crews thru bid process.

• Division furniture system program and maintenance manager. Working with corporate staff on system troubleshooting team.

• Working closely with the division Controller and V.P. of Sales to forecast and achieve budget goals.

SKILLS:

Excel, Word, PowerPoint, social media, Publisher, Outlook References available upon request

Contact this candidate