Revenue Cycle Patient Access

Zi’enesha McDowell

HEALTHCARE BILLING & PATIENT ACCESS COORDINATOR

Little Rock, AR 470-***-**** *********@*****.*** Professional Summary

Revenue Cycle and Patient Access Specialist with remote experience supporting hospitals and healthcare systems in billing, claims processing, and insurance verification. Skilled in managing patient data, resolving claim discrepancies, and generating financial reports using EHR and revenue cycle platforms. Proven ability to maintain HIPAA compliance while delivering accurate, timely support across multiple departments. Holds certifications in Clinical Medical Assisting and Patient Care, bringing a strong foundation in both administrative and clinical healthcare operations. Experience

Baptist Health Hospital Remote Revenue Cycle Specialist Dec 2023 – Present

• Conducted audits of coding and documentation to ensure accuracy, compliance, and timely reimbursement.

• Processed claims, payments, and account adjustments by reviewing patient records and billing data within EHR and revenue cycle platforms.

• Researched and resolved claim denials, discrepancies, and outstanding balances through payer portals and internal systems.

• Monitored accounts receivable trends and generated detailed financial reports to support revenue optimization and workflow improvements.

Syneos Health Remote Patient Access Specialist lll Dec 2021 – Mar 2025

• Verified insurance coverage, obtained prior authorizations, and ensured accurate patient information for seamless registration and billing processes.

• Scheduled appointments, procedures, and follow-ups across multiple departments using EHR and scheduling platforms.

• Handled high-volume inbound and outbound calls to assist patients with registration, benefits verification, and financial responsibility questions.

• Maintained HIPAA compliance while collecting and entering sensitive patient data into hospital systems with a focus on accuracy and confidentiality. Education

Little Rock Central High School

High School Diploma

Certifications 2024

Clinical Medical Assistant Patient Care Technician Registered Certified Medical Assistant Skills & abilities

• Revenue cycle management

• Insurance verification

• Prior authorizations

• Medical billing

• Claims processing

• Coding audits

• EHR systems

• Financial reporting

• HIPAA compliance

• Patient scheduling

• Call handling

• Data entry

• Account reconciliation

• Patient registration

• Multidepartment coordination

• Confidential recordkeeping

• Healthcare customer service

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