Executive Assistant Quality Assurance

Cassandra Bainer

San Diego, CA ***** ************@*******.*** 858-***-****

EXECUTIVE ASSISTANT OPERATIONS SUPPORT ADMINISTRATIVE PROFESSIONAL Highly enthusiastic and results-driven Executive Assistant with over 15 years of experience supporting high-level executives and managing administrative operations in diverse industries including education, tech, and healthcare. Recognized for professionalism, discretion, and strong interpersonal skills with a passion for organizational excellence. Proven ability to manage complex calendars, coordinate travel and events, and oversee internal processes with accuracy and efficiency. Adept at thriving in fast-paced environments with minimal supervision.

CORE COMPETENCIES

Executive & Administrative Support High-Level Calendar Management Project Coordination Event Planning & Logistics Vendor & Client Relations Microsoft Office Suite & Google Workspace Quality Assurance & Compliance Expense Reporting & Reimbursements Customer Service Excellence Leadership & Team Collaboration PROFESSIONAL EXPERIENCE

Enrollment Services Advisor

University of Arizona Global Campus San Diego, CA April 2010 – Present

• • Serve as lead advisor in admissions, supporting prospective students through enrollment processes.

• • Manage daily calendar, student meetings, and data tracking for enrolled students.

• • Coach and mentor a team of 3-4 admissions counselors, promoting effective communication and performance.

• • Conduct quality assurance checks and document follow-ups to ensure compliance and enrollment efficiency.

• • Recognized for ability to communicate complex policies in a student-friendly and accessible manner.

Executive Assistant to Dean

UC San Diego – School of Pharmacology San Diego, CA Sept 2019 – April 2020

• • Managed complex and high-volume calendaring for the Dean and department leadership.

• • Coordinated logistics for events, meetings, and department activities.

• • Oversaw expense reporting, reimbursements, and procurement support.

• • Designed and produced the department’s official newsletter for outreach and donor engagement.

Executive Assistant

SAIC San Diego, CA Jan 2008 – April 2010

• • Supported VP of Telecom and Director of IT Telecom, as well as 30+ staff members.

• • Managed travel, purchase requisitions, timesheets, vendor relations, and departmental documentation.

• • Maintained internal databases and ensured timely reporting and compliance with IT processes.

• • Organized department-wide events and meetings, serving as a liaison for internal and external stakeholders.

Executive Assistant / Sales & Procurement Assistant / Hiring Manager MVP Micro San Diego, CA Jan 2007 – Jan 2008

• • Provided direct support to President and COO in daily operations and business development.

• • Led hiring efforts, including interviews, onboarding, and training.

• • Maintained vendor relations, processed orders, and negotiated pricing for departmental needs.

• • Coordinated cross-functional communications across sales, procurement, and executive leadership.

Executive Assistant / Office Manager

Prestige Striping San Diego, CA Apr 2003 – Jan 2007

• • Oversaw all front-office operations including accounting, fleet management, and client communications.

• • Maintained QuickBooks accounts and all company banking.

• • Ensured smooth scheduling, operational reporting, and office supply inventory.

• • Managed insurance policies and payments for a fleet of 12–15 company vehicles. EDUCATION

M.A. in Organizational Management

University of Arizona Global Campus

B.A. in Sociology

California State University, Fullerton

TECHNICAL SKILLS

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Google Workspace QuickBooks

CRM & Enrollment Systems Multi-line Phone Systems

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