Chief Operations Officer, Vice President Operations, VP Supply Chain

Mark Dunham

804-***-**** • Richmond, VA • **********@*******.*** • LinkedIn

Forward-thinking Operations & Supply Chain Executive who cultivates values-led culture, builds high-performing teams, and fosters cross-functional collaboration. Leverages 20+ years of experience driving enterprise transformation across distribution, logistics, retail, and inventory planning. Expertise in optimizing supply chains, automating distribution networks, advancing forecasting and inventory management, enabling digital transformation, and aligning people, processes, and technology to fuel business agility and growth.

Operational excellence and scalable growth: Transforms operations to deliver agility, efficiency, and measurable growth. Commissioned a 315K sq. ft. distribution center, achieving 50% throughput growth, <0.5% shrinkage, and 25% productivity gains.

Cross-functional team leadership and business alignment: Forges collaboration across operations, supply chain, merchandising, marketing, IT, and suppliers to elevate results. Established a promotional planning model, raising in-stock rates to 98% and generating 30–60% revenue gains.

Data-driven insights, forecasting, integrated S&OP, and inventory optimization: Elevates forecasting and inventory practices through an integrated S&OP process, aligning Sales, Marketing, Supply Chain, Finance, and key Suppliers to balance inventory investment with customer demand. Improved forecast accuracy from 92% to 97%, reduced excess inventory, and increased OTIF.

People-first change leadership: Shapes engaged, high-performance cultures through values-based leadership and collaborative change. Led a 9-month initiative—reducing turnover by 85%, increasing productivity by 25%, and deepening the leadership bench.

Technology-enabled operations and performance visibility: Advances in technology adoption to automate workflows and enhance decision-making. Implemented Manhattan Active WMS & LMS and Dynamic Logistics case dispensing—automating 25% of daily volume and increasing productivity by 30%.

People-First Leader Technology-Enabled Operator Values-Led Driving Sustainable Growth

Cross-Functional Operation & Supply Chain Leadership Fostering Alignment and Innovation

• Strategic Operations Planning • Cross-Functional Collaboration

• Large-Scale Distribution Management • Forecasting & Inventory Optimization

• Supply Chain Systems (WMS, LMS, ERP, IO) •Technology Enabled Process Improvement

• Change Leadership & Culture Growth • Leadership Development & Team Engagement

• Supplier & Vendor Relations • Service Level Excellence

• Process Improvement & Lean Practices • Customer Experience & Service Optimization

A Career Driving Operational Excellence, Innovation, and Cross-Functional Business Success

VIRGINIA ALCOHOLIC BEVERAGE CONTROL, Mechanicsville, VA 2016-2024

$1.5B retail and wholesale enterprise with centralized distribution supporting 402 stores and 4,000+ team members.

CHIEF OPERATIONS OFFICER (2020 – 2024)

Forged trusted relationships across leadership and supplier partners to champion customer-focused transformation, driving business agility, revenue growth, and operational effectiveness. Directed enterprise operations and strategic initiatives across retail, supply chain, marketing, merchandising, and real estate.

Drove 24% total sales growth (FY21–FY23), outperforming budget by 12% through strategic customer initiatives and operational alignment.

Launched same-day delivery model via DoorDash, generating $3M in new revenue and reducing underage sales from 35% to 3%.

Commissioned scalable distribution center, Manhattan WMS and LMS, increasing throughput capacity by 50% (up to 7,950 cases/hour) to support enterprise growth.

Pioneered the U.S.'s first adoption of Dynamic Logistic Systems case dispenser, automating 25% of outbound volume and accelerating fulfillment.

Spearheaded 9-month change initiative, reducing DC turnover by 85% and increasing productivity by 25% through leadership engagement and cultural transformation.

DIRECTOR OF SUPPLY CHAIN & LOGISTICS (2016-2020)

Built strong relationships with internal and external stakeholders to drive supply chain innovation and agility. Directed DC operations, 2PL transportation, inventory optimization, forecasting, and master data to improve supply chain performance.

Upgraded and reconfigured inventory optimization software to improve inventory service levels from 92% to 97%, boosting OTIF.

Built cross-functional promotional planning process, raising promotional in-stock rates from 75% to 98% and delivering 30%–60% sales lift.

Negotiated a new 2PL contract, improving on-time delivery from 84% to 98%.

Reconfigured distribution center workflows, increasing throughput by 37% and extending DC capacity by four years.

Optimized labor model, reducing headcount by 20% while enhancing service levels through process improvement and leadership development.

SOUTHERN STATES COPPERATIVE INC., Richmond, VA 1992-2016

$439M wholesale and retail business with 3 distribution centers, 60 retail stores, and 1,200 dealers across the Eastern U.S.

DIRECTOR OF REPLENISHMENT AND MASTER DATA (2013-2016)

Led cross-departmental collaboration to optimize inventory planning, forecasting, and procurement. Directed inventory performance and master data management for 13,000 SKUs across retail and dealer channels, improving availability and margin.

Centralized inventory replenishment across 3 DCs and 60 retail stores using Manhattan Inventory Optimization, reducing inventory by 20%.

Increased in-stock rate from 91% to 97% and improved forecast accuracy from 86% to 98%.

Launched forward-buy functionality, generating $400K in annual margin over two years.

Developed New Product Sales & Exit Strategy, achieving 99% launch availability and reducing excess inventory by 26%.

Built Event Planning Process, improving promotional in-stock rates from 75% to 99%.

DIRECTOR OF DISTRIBUTION AND PRODUCT SUPPORT (2009-2013)

Drove distribution efficiency, service quality, and operational performance across distribution and customer service operations. Managed inventory procurement, forecasting, replenishment, and master data for 13,000 SKUs across retail and dealer channels.

Increased warehouse capacity by 10% through space utilization planning.

Piloted centralized forecasting and replenishment, reducing DC inventory by 15%.

ADDITIONAL EXPERIENCE

Southern States Cooperative, Inc.

Manager, Product Support & Fulfillment; Manager, Product Support & Pricing; Manager, Buyer Support Manager; Business Analyst; Project Manager; EHSS Product Compliance Manager; Store Manager (six locations).

Education, Professional Organizations, & Community Leadership

Bachelor's SUNY Polytechnic Institute Utica

Association for Supply Chain Management (ASCM), ASCM Richmond Chapter Past President, HOA Past President, Tae Kwon Do Instructor

BUILDING COLLABORATIVE, VALUES-LED OPERATIONS & SUPPLY CHAINS THAT INSPIRE TEAMS AND ENABLE GROWTH

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