Customer Service Administrative Assistant

More than ** years of experience in a leadership role

Extensive Experience in customer service and client relations - able to establish rapport with a wide variety of retail customers/commercial clients

Reputation for initiative, accuracy and attention to detail

Proven ability to work in a self-directed manner without supervision

Outstanding organizational, presentation, computer, and communication skills

Proficient in the use of Microsoft Office, including Word and Excel Sept 2023 – Present

Top Lift Enterprises Ltd

Assistant Branch Manager

Answer and redirect calls

Take parts orders and process

Schedule service calls

Process payroll for 4 locations

AP/AR processing

Process completed work orders and invoice customers

Data Entry, problem solving, customer service, complaint handling

Taking of payments, answering client questions

Assist Branch Manager with various tasks

Warranty submissions

Filing, month end, year end

First Aid Attendant

Health and Safety Coordinator

Nov 2022-Sept 2023

Pipe Rite Mechanical

Operations Coordinator

Answer and redirect calls

Greet clients

Dispatch techs to various jobs

Assist with all bids and quotes

Assist with all scheduling

Data Entry, problem solving, customer service, complaint handling

Taking of payments, answering client questions, working with project managers SHELLY WALKER

**************@*****.***

SURREY B.C. CELL 778-***-**** HOME 604-***-****

SUMMARY OF QUALIFICATIONS

OCCUPATIONAL HISTORY

2021-Nov 2022

Altium Packaging

Operations Assistant

Answer and redirect calls.

Greet customers and contractors.

A/P and A/R.

Data Entry and report running.

Assistant to the Plant Manager and Other Management. 2017-2021

Ben’s Appliances

Administrative Assistant

Answer and transfer calls,

set up service calls and

take sales over the phone.

A/R and A/P.

Balance daily batch postings, run and balance Reports,

inventory etc,

Various paperwork duties

2006-2017

City of Surrey

Records Clerk and Inventory Clerk

Customer service,

data entry,

issuing gear and items to members,

maintenance of gear.

Various paperwork duties.

Shipping/Receiving.

Retail Manager

Call Center Agent

Administrative assistant

1994-1996 Academy of Learning, Surrey B.C.

• Office Administrator Diploma

ADDITIONAL QUALIFICATIONS AND EXPERIENCE

ACADEMIC CREDENTIALS

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