Social Media Data Entry
Resume:
Kristanna Ricketts
Blackshear, GA 31516
*****************@*****.***
PROFILE
I am motivated, trustworthy, and hardworking, with a talent for fast learning. Demonstrated ability to be diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Possesses a proven track record for adapting to newchallenges and responsibilities while maintaining a focus on high-quality work, and strict attention to detail and accuracy.
PROFESSIONAL EXPERIENCE
Intuit-Turbo Tax, Tax Associate, Full Service January 2021- Current
Utilized 14 years of Tax Experience to help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations. Applied defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries. Compiled/prepared tax returns for TurboTax Customers.
Completed QuickBooks Pilot Payroll training.
Saving Grace Business Services, Virtual Assistant
December 2017- Current
Worked with Realtors virtually in the following aspects: Accounting, Bookkeeping, Transaction Coordination, Listing Manager, Marketing, Social Media Management, Budgeting, Advertising, Client Management, Data Entry, Scheduling
Worked with Attorneys both virtually and in person in the following aspects: Accounting, Bookkeeping, Transaction
Coordination, Marketing, Social Media Management, Advertising, Client Management, Organization, Drafting Legal
Documents, Research, Data Entry, Scheduling
Ameripro Inspection Corporation, Director of Operations
January 2017- December 2017
Detected errors in operations, researched discrepancies, and compiled detailed reports that resulted in significant financial benefit to the company. Evaluated, developed, and implemented new systems and procedures based on my findings, to eliminate future operational errors. Assisted in creating industry informational articles that were published and used industry wide. Assisted with writing proposals, obtaining new contracts, credentialing, and onboarding. Planned and implemented social media presence, marketing campaigns, and promotions. Assisted with duties and projects of three additional companies under same ownership. Responsible for creating and maintaining Realtor/Broker relationships. Responsible for all complaint resolution and issue management. Responsible for recruiting, hiring, and training new employees. Account Management of 90-200 files a month. Accounts Payable/Receivable. Directly supported CEO
Liberty Tax Services, General Manager December 2015- April 2017
Planned and implemented marketing and public relations programs to increase name brand awareness and grow business. Planned and implemented social media presence, marketing campaigns, public relations campaigns, employee contests and special promotions. Responsible for planning and conducting all start of season training meetings for the heads of departments and office managers. Ran multiple 10-week Tax Class of 20 students and 6-week Tax Class of 10 students. Designed, created, and distributed all marketing and promotional materials. Responsible for recruiting, hiring, training, and scheduling employees. Monitored and tracked all marketing/advertising efforts. Created templates and documents for franchise use. Prepared state and local returns when applicable. Resolved tax notices and issues as necessary. Prepared individual and business tax returns. Directly supported franchisee. Accounts Payable/Receivable
Elite Team at Keller Williams, Office/Listing Manager & Transaction Coordinator
Jan 2015- Nov 2015
Worked with programs such as Kunversion, MLS, Google Sheets, Google Docs, Dootloop, Emerge, EEdge, Google Calendar, Microsoft Suite, Quickbooks Online, Canva, Piktochart, COJ- Property Appraiser. Responsible for planning, advertising, and hosting all events and community outreach projects. Prepared weekly, monthly, and yearly budgets as well as all financial reports for owners. Handled all Payroll, Vendor Payments, Commissions, Bookkeeping, and Accounting. Implemented and oversaw all marketing operations (including business to business). Added new listings to MLS, various marketing sites, social media, and our CRM. Ordered all supplies, materials and tracked inventory (signs, lockboxes, etc…) Handled all appointment setting for owners, employees, vendors, and events. Handled all Transaction Coordination for the team. Assisted with hiring and training new employees
Reserve at Deerwood Apartments- 226 Units, BH Management, Assistant Property Manager
August 2009 – July 2013
Bookkeeping, Payroll, Rent Collection, Bank Deposits and assisted with accounting and all financial reporting.
Implemented and oversaw all marketing operations (including business to business). Responsible for accounts payable and receivable, collections, and filing evictions. Created, published, and distributed monthly community newsletter. Planned, advertised, and hosted all community events. Assisted with hiring and training new employees. Kept delinquency well below desired standards. Balanced all resident ledgers and reports
Liberty Tax Services, General Manager, November 2007- August 2009
Austin Lead Management, Executive Assistant, January 2005- November 2007
EDUCATION
Florida State College: A.A Criminal Justice
Bradford Tech: CNA
FLYCA: High School Diploma
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