Mental Health Technician
Resume:
RAKIA POWELL,NCPT*
SUMMERY
Proven Mental Health Technician with a track record of enhancing patient well-being at the Institute For Contemporary Careers. Expert in de-escalation techniques and behavior management, significantly improving patient cooperation and safety. Skilled in CPR/First Aid, adept at crisis intervention, and maintaining high levels of patient care. Demonstrated ability to streamline processes for efficiency and effectiveness in high-stress environments. Over 20 years of medical experience. EXPERIENCE
Mental Health Technician, Institute for Contemporary Careers; Wayne, NJ - 12/2023-04/2024
Performed scheduled patient safety checks and documented results to establish patients' well-being. Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being. Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors. Applied de-escalation and limit-setting techniques to promote patient cooperation. Developed and maintained positive relationships with clients to create safe and supportive environment. Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel. Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
COVID-19 Rapid Response Team Member, Columbia University-Learner Hall; New York, NY — 08/2020-08/2022
Evaluated operational procedures regularly to identify areas for improvement and implement changes as needed for greater efficiency or better outcomes overall. Contributed to a streamlined testing process by maintaining organized records and tracking test results accurately. Served as a liaison between the response team and government agencies to facilitate smooth collaboration in managing the pandemic effectively. Enhanced public safety by conducting rapid COVID-19 testing and reporting results promptly.
Medical Coding and Billing Specialist/Financial Analyst, Mount Sinai Healthcare System — 2018-2020
Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement. Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission. Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
*********@*****.***
220 Wegman Parkway
Jersey City, NJ 07305
EDUCATION
Institute for Contemporary
Careers 30 Galesi Drive,
Wayne NJ 07470
Nationally Certified
Psychiatric Technician -
Mental Health Technician
2023
SUNY Brooklyn Educational
Opportunity Center
111 Livingston Street,
Brooklyn NY 11201
NHA Billing/Coding
Specialist - Medical
Billing/Coding 2006
Young Adult Learning
Academy East 96th. Street,
New York, NY
GED
SKILLS
De-Escalation Techniques
Suicide Prevention
Behavior Management
Stress reduction techniques
Medical Assistance
ICD-10-9 DSM-5-TR
Patient Services
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