Customer Service Real Estate

Melissa Reed

E-mail: *****************@*****.*** Phone: +1-817-***-****

**** ****** ******* **., **** Worth, Texas 76244

Professional Summary

Dedicated and results-driven professional with extensive experience in customer service, account management, and problem-solving. Proven ability to communicate effectively with clients and manage complex situations with attention to detail. Authorized to work in the US for any employer. Work Experience

Licensed Texas Realtor

2022 – Present

Assist customers with the selling and purchasing of real estate, ensuring a smooth transaction process.

Account Fleet Coordinator

Enterprise Fleet Management, 2022 – Present

Manage client fleets, including locating, ordering, and replacing vehicles.

Facilitate deals between clients and dealers and work directly with upper management. Title Specialist

Ritchie Bros., Fort Worth, TX, 2018 - 2022

Assisted buyers with post-sale inquiries and resolved disputes.

Managed title requests for IronPlanet and Government Planet, coordinating with title hubs in the US and Canada.

Business Collections/Accounting

ONESOURCE COMMUNICATIONS, Keller, TX, 2017 – 2018

Collaborate with the engineering department to collect damages on fiber and copper lines.

Conduct field assessments of damages and create invoices for responsible parties.

Maintain strong relationships with external collection agencies, successfully collecting over $38,000 in the first month.

Collections Agent

ONESOURCE COMMUNICATIONS, Keller, TX, 2012 - 2017

Managed past due accounts, setting up payment arrangements and communicating account statuses to customers.

Customer Service Representative

ONESOURCE COMMUNICATIONS, 2005 - 2012

Handled incoming calls, processed new and existing service orders, and opened trouble tickets for service issues.

Various Roles (During pursuit of degree),

Vault Teller

First National Bank Texas, 2003 - 2005

-Managed large sums of money and assisted customers with transactions, resolving issues as needed.

Accounting Clerk

Park Row Lighting, 2002 - 2003

-Managed accounts payable, filed incoming bills, and assisted builders with lighting and billing inquiries.

Fulfillment Representative

Wells Fargo Bank, 1997 - 2002

-Analyzed customer credit reports and opened accounts based on bank criteria. Education

Kansas City Community College, Business, 1994 - 1997 Additional Skills

Analytical and Problem Solving

Excellent Communication Skills

Strong People Skills

Attention to Detail

Multitasking Ability

Leadership and Self-Motivation

Customer Service Expertise

Proficient Typing and Research Skills

Programs

Salesforce, Gainsight, PowerBi, Consensus

Microsoft Office Suite, Google Suite Programs

Educational Programs (Curriculum Development, Utilization, Security, Audit)

Video Conferencing (Zoom, Google Meets, Google Duo, AI Azure)

Learning Management Systems

Hospitality Management Systems (Finance, Audit, Reporting, Invoicing)

*References available upon request

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