Digital Marketing Administrative Support

Kilian Ramer

Plantation, FL ***** 954-***-****

***********@*****.***

Summary

Detail-oriented and proactive business professional with strong experience in internal communications, client engagement, and office operations. Currently at RSM, I collaborate with cross-functional teams to support internal culture initiatives, communications, and vendor coordination. Demonstrated success in digital marketing, CRM use, event planning, and administrative support. Adept at managing multiple priorities and delivering results aligned with business growth strategies.

Work Experience

Location Services Specialist

RSM Fort Lauderdale, FL

October 2024 – Present

Support culture and engagement initiatives as part of the Local Culture Council, while also transcribing notes during monthly meetings.

Curate and distribute a monthly internal newsletter, ensuring timely communication of upcoming events and compliance with RSM branding.

Collaborate with internal departments and vendors, resolving maintenance and facilities issues within 24 hours on average.

Process high-volume administrative tasks, including document formatting and certified mail, supporting multiple departments simultaneously.

Created a recurring reservation tracker by cross-referencing logistics from internal lodging software with multiple Excel spreadsheets, improving reservation efficiency and accuracy.

Helped facilitate over 40 events by managing logistics, coordinating with internal stakeholders, and ensuring all event needs were met on time.

Developed and currently maintain inventory lists for the mailroom, storage room, and supplies used by marketing and recruiting teams, improving stock management and reducing overordering.

Owner

Memory Merchants LLC Plantation, FL

May 2024 – Present

Launched and operate an estate liquidation company; grew client base by 25% month-over-month through targeted marketing and referral strategies.

Closed on 66% of the leads generated via PPC advertising, significantly boosting conversion rates.

Built a robust referral network of probate attorneys, antique dealers, and real estate agents through event-based prospecting and strategic online advertising/outreach.

Built a CRM system using Google Workspace to track client relationships, coordinate appointment logistics, and automate a customized follow-up message to the client within 48 hours of the final appointment.

Coordinated all events and consultations, maintaining a 95% client satisfaction rate through timely communication and service delivery.

Teller

Wells Fargo Davie, FL

December 2022 – July 2024

Achieved the highest referral rate and referral turnover rate in the branch, with over 27% increase in new account openings, 32% in business account openings, and 11% in business credit card signups.

Maintained a 99.5% transaction accuracy rate.

Held a region high customer interaction percentage of 83%, enhancing satisfaction and relationship-building.

Trained 6 new tellers on Wells Fargo systems, operational protocols, and customer engagement best practices, also lead a branch wide guided training lesson on TCR maintenance/management to get bankers, tellers, and managers alike situated to the new electronic cash storge system.

Led the branch in overall platform customer service rating 8 months consecutively, with over 28 Beyond satisfactory reviews left from customers and an average satisfactory rating of 97% on customer surveys.

Utilized Google Workspace to prepare internal training documents and improve team communication.

Manager

Vicky Bakery Davie, FL

March 2022 – December 2022

Designed and implemented online advertisements that increased website traffic by 18% within the first month of launch.

Managed team scheduling and handled payroll processing, ensuring accuracy and timely payment.

Created an efficient inventory tracking system that reduced product waste and optimized stock management.

Designed and posted engaging content via Canva, resulting in a 25% boost in social media engagement.

Utilized email marketing to promote special offers, increasing repeat business and customer retention.

Education

Florida Atlantic University

Bachelor of Business Administration Marketing

Certificates

Google Analytics for Beginners June 2024 (Google Analytics 4)

Content Marketing Certified June 2024 (HubSpot Academy)

Google Tag Manager Fundamentals July 2024 (Google Analytics Academy)

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