Project Manager
Resume:
TESHA A. SCHLEGEL
MAUMEE, OH *****
********@*****.***
PROFESSIONAL SUMMARY:
Career driven, self-starter that requires little supervision or direction to achieve superior results. Proactive versus reactive and strive to improve processes and create efficiencies along the way. Never one to take on the “not my job” attitude has given me the opportunity to grow and learn skills that fall outside of any of the job descriptions below. Above average computer competencies that include all Microsoft Office applications, with an emphasis in Excel and ability to learn new systems quickly. EXPERIENCE:
INTOUCH INSIGHT, MAUMEE, OH 01/19-06/25
OPERATIONS MANAGER: (ARDENT RETAIL SERVICES AN INTOUCH INSIGHT COMPANY) 02/24 – 06/25
• This was a start-up company that needed to be completely restructured
• Re-vamped the website to align with the new structure
• Created job descriptions
• Worked with our software developers to accommodate the new hiring and posting strategy
• Conducted sales calls to present our offerings
• Worked on pricing proposals for new business
• Continued to support previous role at Alta to assist with client requirements SENIOR PROJECT MANAGER: (ALTA360 RESEARCH AN INTOUCH INSIGHT COMPANY)) 01/19 – 02/24
• Manage Project Specialist position
• Serve as the lead point of contact for all matters specific to 40+ assigned clients
• Onboard all new clients and to continue to manage or hand off to assigned Account Manager
• Develop shop (survey) forms based on client requirements
• Create custom reports based on client requirements
• Seek and create opportunities to expand business with current clients, identifying further business needs and potential solutions
• Client invoicing for all accounts
• Track client bill rate versus shopper pay rate to make sure that the account remains profitable
• Implemented Lunch & Learn program to share knowledge and skills with co-workers
• Ad hoc reporting and analysis for Sr. Management
• Create SOP (Standard Operating Procedure) documentation for internal processes
• Work closely with editing & scheduling to ensure jobs are completed per client requirements BRADFORD & GALT (MARITZCX, MAUMEE, OH)
PROJECT DIRECTOR (CONTRACTOR):
• Specifically brought in, for 6 months, to get one major account back on track
• Develop surveys based on client requirements to be released via USPS, online, phone and F2F (Face-to-Face)
• Create the spec document for each delivery method
• Validate that all survey methods match the spec document, including the text in up to 28 languages
• Track and monitor survey responses daily to ensure that the appropriate records are being loaded for the client to view
• Provide daily report out to client regarding the number of survey responses, by survey type, and number of cases created for each one
• Track all monthly expenses incurred across all delivery methods
• Prepare the monthly invoices for finance and provide detailed spreadsheet to the client
• Prepare PCA’s (Project Change Authorization) based on client requirements and ensure they are executed accordingly, if approved
• Ad hoc reporting
• Create SOP (Standard Operating Procedure) documentation for project
• Streamline current processes and create new processes to improve efficiencies and build automation into them
04/18 – 10/18
OLDCASTLE BUILDINGENVELOPE, TOLEDO, OH
IT BUSINESS ANALYST:
• Collect and analyze business requirements from end users and transfer the details to the development team
• Manage implementation of projects for the existing ERP system (Epicor)
• Provide status updates to business owners and stakeholders on open projects
• Update project status on master project spreadsheet for monthly manager’s meeting
• Provide suggestions to the development team to meet the business needs
• Prepare accurate and detailed specification documents, user interface guides and functional specification documents
• Communicate effectively with the customers and internal teams to deliver functional system requirements
• Train end users via on-site training classes, online web training, phone, and face-to-face
• Test and validate new application functions and determine issues in services and software
• Assist with daily support calls and support tickets 12/16 – 03/18
XEROX HR SERVICES (BUCK CONSULTANTS), MAUMEE, OH
PROJECT MANAGER (HR CONSULTANT):
• Perform implementation of dependent eligibility verification (DEV) projects
• Create DEV correspondence for review and approval by the client
• Perform data analysis of project results and present results to client
• Prepare and present the Executive Summary to client regarding financial impact of the project
• Communicate responsibilities according to timelines with DEV department leaders
• Manage client expectations including out of scope request(s)
• Responsible for client information confidentiality
• Securing client information according to Personal Health Information (PHI) regulations
• Keeping managers apprised of status of assignments, issues and suggest improvements to processes with Director
• Serve as a member on the Appeals Committee
• Coordinate data file exchanges with client carriers
• Perform special projects of assignment as instructed by Director 04/14 – 12/16
THERMA-TRU DOORS, MAUMEE, OH
SENIOR PRICING ANALYST:
• Manage Pricing Administrator position(s)
• Manage all day-to-day pricing activities in regard to list price, net price, customer multipliers & new customer set-up in ERP system
• Work closely with Product Management, Sales, Customer Service, Marketing, Engineering, IT, Credit and Accounts Receivables
• Administrative support for outside sales in regard to pricing requests, customer inquiries and providing data to support their business
• Create PowerPoint slides for leadership team for monthly price realization meetings and presentation of the data
• Continuously involved in Process Improvement projects and led several
• Single point of contact for all customers regarding their pricing
• Frequent training and presentations to customers at their locations regarding pricing, software training, conversion opportunities and new customer start up 04/05 – 10/13
02/07 – 10/13
PRICING & SALES REPORTING ANALYST:
04/05 – 02/07
EDUCATION:
STAUTZENBERGER COLLEGE, MAUMEE, OH
ASSOCIATES IN APPLIED BUSINESS, BUSINESS (4.0 GPA) ASSOCIATES IN APPLIED BUSINESS, ACCOUNTING (3.9 GPA)
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