High School Customer Service
Resume:
Berwick, PA *****
*********@*****.***
https://www.linkedin.com
/in/Jeremy-klinger39
Bold Profile
EDUCATION AND
TRAINING
Bachelor of Science
Network Specialist Concentration
Pennsylvania College of Technology,
Williamsport, PA
May 2012
High School Diploma
Berwick Area High School, Berwick,
PA
June 2006
SUMMARY
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Background and education in IT hardware/software and their installation and maintenance. Worked in several different work environments and looking for a long-term career focused assignment. SKILLS
EXPERIENCE
SELF EMPLOYED CONTRACTOR
Klinger Enterprises Berwick, PA June 2016 - Current HARDWARE TECHNICIAN
C3i Solutions, An HCL Technologies Pittston, PA February 2022 - June 2024 FLOOR CARE SPECIALIST
Floor Care Solutions Kingston, PA February 2017 - February 2021 JEREMY M KLINGER
• Low voltage installation
• Inventory management
• Technical documentation
• Hardware troubleshooting
• System testing
• Customer support and service
• Disaster recovery planning
• Help desk assistance
• Network administration
• Device configuration
• Provided estimates to clients and supervisors detailing costs, time and materials needed.
• Simple installations, from TV mounting, installing surround sound systems, to car audio systems.
• Performed system tests to ensure proper operation of the newly installed or modified low voltage cable system.
• Evaluated interfaces between hardware and software, testing performance requirements.
• Directed account management and customer training on company technical software and tools for new accounts and new users.
• Setup devices to be used by users that were based in pharmaceutical research and development.
• Swept, mopped, scrubbed or polished flooring in hallways, lobbies and JK
TECHNICAL SUPPORT
Strong Spas Northumberland, PA June 2012 - August 2016 CERTIFICATIONS
REFERENCES
References available upon request.
other areas as needed.
• Monitored inventory levels of supplies needed for daily operations.
• Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces.
• Resolved escalated customer service issues in a timely manner, including repair tech scheduling and physically mailing the correct parts.
• Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
• Documented all activities related to technical support including processes, updates, changes made.
• A+ Certification
• Driver's License
Contact this candidate